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Patient Navigator

This job posting is no longer active.

Job ID: 8082
Location: Chapel Hill, NC
Facility/Division: UNC Medical Center
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.


POSITION SUMMARY: The Oncology Patient Navigator (OPN) is a member of the UNC Cancer Care Navigation team that is compromised of nurse navigators, patient navigators and volunteer patient navigators. Navigators work directly with cancer patients and caregivers to identify challenges facing families that may interfere with care delivery and cancer care outcomes.


The OPN serves as a non-clinical resource and advocate for oncology patients, families, and caregivers through in-person visits, virtual contact and proactive outreach. The OPN navigates patients and families in the four areas of education, advocacy, resourcing and support. The OPN provides individualized guidance to identify health care barriers to promote timely assistance to decrease unmet needs and to provide easy access to quality health and psychosocial care. The OPN develops an in-depth knowledge of available resources within UNC Health, the North Carolina communities, and national oncology foundations.


·Completes a comprehensive barrier assessment in four domains: health promotion (i.e. access to medical care, food insecurity, tobacco cessation and exercise), logistics (i.e. transportation, lodging, parking), financial (i.e. completion of internal and external assistance applications, foundation monies), and emotional and social support (i.e. coping resources, referrals, advance directives, and community engagement).

·Navigates patients, families and caregivers through the cancer care continuum providing resources and interventions appropriate for the unmet needs identified in the barrier assessment through education, advocacy, resourcing, referral and support.

·Partners with research coordinators for community outreach involving active surveillance/cancer screening of high-risk patients and participates in research initiatives for the UNC Cancer Care Navigation and the requirements for the Commission on Cancer accreditation.

·Communicates effectively with patients, families and caregivers building a trust relationship, mutual respect, and demonstrates empathy, integrity, honesty, compassion and cultural sensitivity in all interactions.

·Empowers patients, families and caregivers to self-advocate and communicate well with medical team.

·Upholds diversity, equity, and inclusion in all interactions and identifies barriers created through gaps in health literacy and language discordance.

·Collaborates effectively with members of the medical team and hospital staff using professional communication and proper channels.

·Properly documents interventions in the electronic medical record and maintains data tracking as identified by supervisor.

·Facilitates patient- and family-centered care that is appropriate and effective for the treatment of cancer and the promotion of health.


·Bilingual (English/Spanish) and bicultural (Critical need identified).

·Electronic health record (EHR) experience.

·Demonstrates knowledge of data collection and compilation.

    Other Information

    Other information:
    Education Requirements:
    ● Bachelor’s Degree; Associates degree, or no advanced education
    Licensure/Certification Requirements:
    Professional Experience Requirements:
    ● If Bachelor's degree, no experience required; If Associate’s Degree, 1-2 years’ experience in relevant field; If no advanced education, 7 years work experience in relevant field (navigation, oncology, or community health).
    Knowledge/Skills/and Abilities Requirements:
    ● Possesses excellent written, verbal and interpersonal communication skills.
     Ability to work with detailed information and employ high-level problem-solving skills.
     Strong customer service and relationship-building skills.
     Strong communication skills with diverse populations.
     Ability to work independently but also collaborate with providers, staff, and external organizations.
     Demonstrates awareness and values cultural competency.
     Possesses excellent time management skills, ability to prioritize tasks and high work ethic.
     Exhibits a high degree of independence, adaptability, initiative, and commitment to the navigation
    team and its mission.
     Enjoys working with a volunteer program.
     Demonstrates an empathetic, compassionate and positive attitude.
     Proficient with Windows-based software including MS Word, Excel and Outlook.

    Job Details

    Legal Employer: STATE

    Entity: UNC Medical Center

    Organization Unit: UNCH Oncology Pt & Fam Rsc Ctr 

    Work Type: Full Time

    Standard Hours Per Week: 40.00

    Work Schedule: Day Job

    Location of Job: US:NC:Chapel Hill

    Exempt From Overtime: Exempt: No

    This is a State position employed by UNC Health Care System.
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    Diversity Statement

    The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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