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Business Operations Analyst - Virtual Care Services

Job ID: 8643
Location: Chapel Hill, NC
Facility/Division: UNC REX Healthcare
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.


Job Summary:
The Business Operations Analyst is responsible for operational efficiencies, and financial oversight for Virtual Care Services. May also assist with strategic planning, and performance improvement initiatives. Develop and present complex financial models along with forecasting of established business plans. Assist management in decision-making regarding business operations, ongoing projects, departmental strategic planning, and making financial recommendations by gathering data from multiple sources, assessing the value of information and determining the best method for decision-making.

Description of Responsibilities:  
1. Lead (or work as a team member) cross-functional program team(s) for strategic projects across a large complex organization. 
2. Provide complex business analytics to senior management in support of service lines 
3. Provide financial planning advice and support to senior management in making programmatic decisions related to the preparation and monitoring of the annual budget 
4. Responsible for departmental development of business plans from the concept/ forecasting phase through program launch. Assess existing programs and service lines based on actual outcomes and value. Develop and present complex financial models that support growth opportunities. 
5. Work closely with and advise senior management or physician leadership in both clinical and non-clinical service areas to facilitate profitable growth while maximizing operational efficiencies. Growth may come from a variety of opportunities including improving business performance, expanding existing service lines, forming new service lines or businesses.


Master's degree in Business Administration, Health Administration or related field or equivalent combination of education and experience.

  • If Master's degree, one (1) year of experience in business analysis, financial management or financial analysis. 
  • If Bachelor's, Five (5) years of experience in business analysis, financial management or financial analysis. 
  • If Associate's degree, nine (9) years of experience in business analysis, financial management or financial analysis. 
  • If high school/GED, thirteen (13) years of experience in business analysis, financial management or financial analysis.

Other Information

Job Details

Legal Employer: NCHEALTH

Entity: UNC REX Healthcare

Organization Unit: Virtual Practice Admin 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

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