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HCS Systems Engineer - IT End User Support

Job ID: 5071
Location: Morrisville, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description

Description

Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

This position may involve support of various hospitals and health care systems within the UNC Health Care System, but will be employed by Rex Hospital, Inc. (this includes, but is not limited to, for purposes of payroll, health benefits, retirement options, and applicable policies).

Summary:

The HCS Systems Engineer will be responsible for SCCM Endpoint Management, Active Directory Endpoint Management and Microsoft Windows Operating System Endpoint Management, as well as provide operational support of the UNC Health Care system. The select candidate should be a skilled, customer service oriented, experienced Endpoint Engineer and have direct technical experience with endpoint management, operating system servicing cycles and software packaging/distribution,. The candidate should be experienced in working in a large scale environment supporting enterprise systems. 

Essential Functions: 

• Windows Desktop Operating System image management, best practice/hardening, driver, bios control and servicing. 

• Build, test, validate and deploy applications to Health Care system endpoints with SCCM. 

• Assist in creating and editing group policies and other AD related support as it relates to end user computing. 

• Prepare, distributes, and deploys critical, security, and otherwise required patches through SCCM. 

• Vendor engagement to understand timelines and impacts of new hardware platforms. 

• Application owner engagement to coordinate testing of standard applications on new releases of windows based operating systems. 

• Assist with optimization of interface between SCCM and ITSM tool and build SCCM reports for leadership consumption. 

• SCCM reporting features, compliance configurations, monitor and troubleshoot deployments. 

• Provides leadership in device management, including assisting in determining purchase needs as well as creating and maintaining related documentation. 

• Collaboratively manage workflows and processes within the Endpoint Architecture team to optimize efficiency while maintaining security standards and service quality. 

• Maintains awareness of latest vendor product solutions and technology trends. 

• Use excellent customer service skills to build service-based relationships with IT customers. 

Microsoft SCCM Certification preferred. 

Desired Skills: 

Active Directory, TCP/IP, DNS, Remote Support tools such as Bomgar, VDI, Antivirus and Data Encryption tools. Excellent documentation, communication and troubleshooting skills. Experience working in a clinical environment, and be capable of lifting 50 lbs. May be responsible for providing direction to colleagues in areas of subject matter expertise. Candidate will also be part of an on call rotation that may include onsite service during evenings, nights, weekends and holidays. 


Other Information

Other information:
Education Requirements:
● Bachelor’s degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● If a Bachelor's degree: Two (2) years of relevant experience.
● If an Associate's degree: Six (6) years of relevant experience.
● If a High School diploma or GED: Ten (10) years of relevant experience.
Knowledge/Skills/and Abilities Requirements:
● Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.


Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: IT End User Support 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes



This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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