Quality & Organizational Excellence Leader Senior - OQE Performance Improvement

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
Provides quality and organizational excellence by leading cross-functional quality and process improvement initiatives. Serves as mentor to specialists and analysts. Influences leaders and leads complex improvement projects. Supervise specialists, analysts or administrative support staff.

Responsibilities:

1. Leader and Influencer of complex quality and process improvement initiatives. Key advisor who leads organization-wide projects that are aligned with organizational vision and goals. Strategic partner to departments. Serves as mentor and may supervise Specialists, Analysts and administrative support staff. Serves as organizational consultant to Health Care System executives.
2. Develops innovative solutions that provide competitive advantage. Provides vision for future development phases. Amplifies capabilities through mentoring to other departments across the organization. Organizational consultant to HCS executives.
3. Identifies ways that TM&T can be applied to create new business/growth opportunities. Develops the case which illustrates the benefits to the organization. Conducts on-going studies and research of TM&T that are relevant to business improvement/growth. Engages vendors, consultants, and content experts to evaluate current, planned, and possible TM&T. Able to train Lean Six Sigma trainers and/or other improvement methodology trainers. Leads the development of Lean Six Sigma training materials and/or other improvement methodologies training materials.
4. Identifies ways to improve customer support through system wide methodologies. Defines metrics and reporting which permits solutions to be measured and improved. Ability to create an environment where Customer Service thrives through motivation and excellence.
5. Identifies ways to improve project team performance and determines how next implementation can be accomplished more effectively. Identifies methods for improving the project management process across HCS. Has skill set and responsibility to lead ?operations? or ?executive? committees.
6. Leads highly complex and difficult improvement processes. Evaluates new business opportunities. Mastery of basic statistical concepts, tools and techniques and working knowledge of advanced topics (e.g., linear regression, logistic regression, DOE, etc., seeking continued learning on advanced topics (e.g., simulation, etc.).

Other Information

Other information:
Education Requirements:
● Bachelor’s degree in an appropriate discipline.
Licensure/Certification Requirements:
● No licensure or certification required.
● No licensure or certification required.
● Requires completed portfolio and must have one member of the Quality committee (or designee) on interview team.
Professional Experience Requirements:
● If a Bachelor's degree: Five (5) years of experience in quality team facilitation, project management, process improvement or quality data analysis. Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.
Knowledge/Skills/and Abilities Requirements:
● Strong leadership skills, ability to influence leaders and lead complex projects. Facilitation skills and presentation skills.

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: OQE Performance Improvement 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes