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Administrative Specialist - Oncology

Job ID: 9148
Location: Chapel Hill, NC
Facility/Division: UNC Medical Center
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description

Description

ADMINISTRATIVE SPECIALIST
Oncology Return Patient Scheduler - NC Cancer Hospital
Scheduled Work Hours: 7:30 a.m. – 4:00p.m. (M-F Days) 

JOB SUMMARY:

Under general supervision of the Oncology Return Scheduler Supervisor, the Administrative Specialist will register Oncology patients using standard established processes. In addition with the scheduling team, coordinate and oversees complex scheduling, maintains daily reports, participates in projects and operation support, assist with development of departmental and program standards, and provides professional assistance to physicians, nursing, clinics, and management staff. Scheduled work hours are Monday through Friday 8:00am a.m. to 4:30 p.m.

RESPONSIBILITIES INCLUDE:

-Completing the check-out process for all patients

-Maintaining a daily End of Day report for assigned disease group

-Maintaining No Show, Cancel Visit, and Reschedule report as outlined in the departments guidelines

-Cross-training and cross coverage with other disease groups as needed

-Complex coordination of appointments for patients

-Scheduling from internal requests

-Maintaining workqueue scheduling requests for assigned disease group.

-Answering incoming calls and returning calls from voicemail

-Participating in department quality improvement activities

-Attending daily huddles and monthly staff meetings


Other Information

Other information:
Education Requirements:
● High School diploma or GED
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● Two (2) years of clerical or administrative experience
● If Bachelor's degree, no years of clerical or administrative experience
● If Associate's degree, one (1) year of clerical or administrative experience
Knowledge/Skills/and Abilities Requirements:
● Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan. Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.


Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Oncology Return Patient Access 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No



This is a State position employed by UNC Health Care System.
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