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Wellness Services Representative - REX Wellness Garner

Job ID: 7984
Location: Garner, NC
Facility/Division: UNC REX Healthcare
Status: Full Time
Shift: Variable

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

This job with assist with many areas of daily operation of the facility up to and including coverage of exercise floor, service desk and reception desk. Also aissisting with Timekeeping duties, charge capture, daily deposit of charges, BCBS capture, etc

Work Shift is variable - includes open shifts, closing shifts and weekends. 

1. Maintains an environment of safety for patients, self and others.
2. Rotates to service desk, exercise floor and reception desk to ensure coverage at key member/customer contact points. Serves as key staff person at specific location to ensure safety, staff presence and work flow of facility.
3. Responds to customer inquiries in person and over the phone. Schedules appointments and maintains a schedule of classes and meetings. Greets participants, relaying information on class schedule and registration.
4. Conducts tours and enrolls prospective participants into program and assists with other wellness programs/screenings.
5. Serves as Facility Representative (COD) to ensure proper supervision of Staff and Facility. Up to/and including weekend rotations, opening/closing of facility.
6. Performs office duties, exercising good judgement and discretion in assisting management with clerical duties. Prepares letters, assembles date, prepares reports and processes a variety of forms. Attends meetings essential to performing job.
7. Completes daily summary of all transactions and data.
8. Processes orders for supplies and checks in shipments upon delivery. Serves as a liaison between the department and Materials Management.
9. Corrects time and attendance reports as necessary.

Other Information

Other information:
Education Requirements:
● High school diploma or general education degree (GED) required.
Licensure/Certification Requirements:
● Certified Group fitness instruction Pool management experience preferred.
● BCLS required.
● GEI, First Aid, CPO licensure preferred.
Professional Experience Requirements:
● Requires two to three years experience as front line staff, dealing with customer service issues.
Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: NCHEALTH

Entity: UNC REX Healthcare

Organization Unit: Rex Wellness Center Garner 

Work Type: Full Time

Standard Hours Per Week: 30.00

Work Schedule: Variable

Location of Job: US:NC:Garner

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process. Learn further E-Verify details in English or Spanish.

UNC Health supports your right to work. View the Right to Work Statement in English or Spanish.