Join our Talent Network
Skip to main content

*Important Notice:

Applying for Jobs:

Thank you for your continued interest in career opportunities with UNC Health! Please note the following:

  • If you are a current State employee of UNC Health and are looking to apply to an NC Health position, please close this notice and continue your job search and application as an external applicant.
  • If you are a current NC Health employee of UNC Health and looking to apply to a State position, please close this notice and continue your job search and application as an external applicant.
  • If you are a State or NC Health employee of UNC Health applying to a position within your current payroll entity (example: State to State or NC Health to NC Health), please apply as an internal applicant through Employee Self Service.
  • If applying internally though Employee Self Service, please be sure to have your employee ID number and UNC Health email address readily available.

Discovery Employee Referral Program:

Current employees, looking to refer someone? Check out our Discovery Employee Referral Program to earn extra cash!

** Due to the recent switch in our HR and application systems, our HR team is working hard towards implementing a new and improved, mobile friendly Employee Referral solution expected to launch this summer. For applicable positions and referral guidelines, learn more here.

After reviewing the referral guidelines, in the interim, we ask that you submit your employee referral by filling out this form. Please ensure that you submit your referral before your referral has applied to the position. Thank you for your patience during this transition.

myCareer Development Resources:

Current UNC Health employees also now have access to our myCareer - Career Development Resources, which provide tools and guidance to employees to create a career plan.

Questions:

Need further assistance? Please submit a request through the myHR Portal.

Pharmacy Access & Solutions Technician - Population Value Care Pharmacy

Job ID: 9770
Location: Morrisville, NC
Facility/Division: Health Alliance
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

 Summary:

The Population Health Pharmacy Liaison engages in outreach to pharmacies, providers, and patients, combined with in-depth chart reviews to assess the patient’s medication use experience. Leveraging this information, the pharmacy liaison works diligently with the care team and patient to coordinate resources and reduce/eliminate barriers to medication adherence. By successfully improving adherence across the population, the pharmacy liaison supports efforts to improve health outcomes, lower health care expenditures, and provide an improved experience for patients and providers.

This is a telecommuting position with occasional onsite work from our Morrisville, NC office.

Description of Job Responsibilities:

1. Using analytical, research, and problem solving skills, identify and remove barriers to medication adherence for patients.

2. Professionally interact, in writing, video and telephone communications, with patients and members of the patient’s care team. The care team includes community pharmacists, primary and specialty care providers, population health pharmacists/technicians, case managers, community health workers, pharmacy benefits managers (PBMs), and others.

3. Utilize internally developed systems, the electronic health record (EPIC), and commercial vendor software to document and track patient eligibility, prescriptions, patient communications and program enrollment.

4. Ensure assigned tasks are completed and documented accurately, timely, and efficiently according to operational standards. Submit work to be reviewed and cosigned by the appropriate supervisor as required.

5. Screen inbound calls and voicemails, determine appropriate action, and escalate as appropriate to ensure 1st call resolution.

6. Be highly motivated to achieve set targets established by the organization and leadership.

7. Assist in training for new employees and pharmacy learners.

8. Perform other duties as assigned and modified by leadership.

Knowledge, Skills, and Abilities Preferred:

·General knowledge of therapeutic categories and common indications of top 100 commonly prescribed medications.

·Ability to explain, at a patient level, how Medicare Part D, Medicaid, and basic medication benefit plans work (concepts of formularies, prior authorizations, quantity limits, copays, deductibles, step care, etc.).

·Uses and pronounces, common medical and pharmacy terms correctly.

·Articulate and professional. Able to adapt language to be appropriate for a wide range of customers (patients/caregivers, health care providers, care team members).

·Warm, engaging, friendly demeanor with the ability to quickly build a positive rapport in all communication modalities. Engages in active and supportive listening.

·Ability to explore conflict by utilizing appropriate tone, support, and questions. Responds in a supportive manner to seek appropriate resolution that defuses negative energy.

·Strong data collection and creative problem solving skills. Able to glean relevant information from a variety of sources, formulate clarifying follow-up questions, and propose a custom, actionable solution to improve medication adherence.

    ·Highly dependable and accountable to colleagues and the high performing team environment.


    Other Information

    Other information:
    Education Requirements:
    ● HS diploma or equivalent.
    Licensure/Certification Requirements:
    ● Registration with the NC Board of Pharmacy unless enrolled in a PharmD program.
    ● CPhT from PTCB or ExCPT from NHA unless enrolled in a PharmD program.
    Professional Experience Requirements:
    ● Two years of pharmacy technician experience required.
    Knowledge/Skills/and Abilities Requirements:


    Job Details

    Legal Employer: NCHEALTH

    Entity: Shared Services

    Organization Unit: Population Value Care Pharmacy 

    Work Type: Full Time

    Standard Hours Per Week: 40.00

    Work Schedule: Day Job

    Location of Job: US:NC:Morrisville

    Exempt From Overtime: Exempt: No



    This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
    Share: mail
    Testimonial: Alan Ulrich image
    Testimonial: Alicia Crutchfield image
    Testimonial: Erik Hernandez image
    Testimonial: Melissa Veg image
    Testimonial: Ray Olivo image
    Testimonial: Trent Abraham image
    Testimonial: Yessenia Rodriguez image
    Recent Job Searches
    Recently Viewed Jobs

    Diversity Statement

    The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

    Equal Employment Opportunity

    UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

    To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process. Learn further E-Verify details in English or Spanish.

    UNC Health supports your right to work. View the Right to Work Statement in English or Spanish.