Manager Clinic Business Office - UNC Family Medicine at Pikeville

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
Responsible for the daily operations of the administrative office, including scheduling and coordinating administrative operations and serving as the primary contact for administrative staff on office issues for the largest clinics within UNCPN.

Responsibilities:
1. Monitors time and attendance activity of administrative staff, records information in personnel records, notifies immediate supervisor of trends and enforces policies.
2. Ensures all staff are provided adequate training and training needs are addressed in a prompt, accurate manner.
3. Assists immediate supervisor in the recruitment of new staff and ensures temporary staffing needs are addressed in a prompt and satisfactory manner.
4. Exercises an open door policy and actively encourages staff to approach their supervisor with questions or problems concerning work expectations and operations.
5. Ensures administrative area is appropriately staffed at all times to handle patient volume in the call center, check-in area, check-out area, and referral area.
6. Ensures all personnel matters are handled in a fair, confidential and prompt manner.
7. Monitors cash collection rate to ensure staff are collecting co-payments, co-insurance and prior balances at time of service.
8. Ensures all patient charges are entered into EPIC within one business day from time of service and all patient charges for the month are entered by the end of the month.
9. Serves as a liaison between patients and patient accounting to resolve billing concerns.
10. Answers patient calls or encounters regarding service delivery issues in a prompt, friendly and accurate manner.
11. Creates and maintains a safe environment for patients, self, co-workers and facility.
12. Orders general supplies in a prompt and cost effective manner, complying with budgetary standards.

Other Information

Other information:
Education Requirements:
● High school diploma or GED. Associate's degree preferred.
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● A minimum of 4 years of management/leadership experience.
● Prefer previous work experience in a clinical setting and working knowledge of patient billing and front desk operations in a clinical office environment.
Knowledge/Skills/and Abilities Requirements:
● Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conforms to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
● Mathematical Skills: Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution,determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
● Reasoning Ability: Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical
problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes,etc.,) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.
● Computer Skills: Ability to effectively utilize practice management system, Word, Excel, Power Point, and Outlook.

Job Details

Legal Employer: NCHEALTH

Entity: UNC Physicians Network

Organization Unit: UNC Family Med at Pikeville 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Pikeville

Exempt From Overtime: Exempt: No