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Job ID: 10289
Location: Chapel Hill, NC
Facility/Division: UNC Medical Center
Status: Full Time
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
This position is responsible for answering and directing phone calls from internal and external callers. Calls may be routine or emergency calls for assistance.
1. Answers and completes incoming calls. Directs calls to individuals or departments in accordance with established procedures. For emergency situations, initiates procedures, notifies the appropriate response teams(s) and follows-up to ensure appropriate response occurred.
2. Maintains and updates information database and a variety of statistical reports reflecting the number of calls received, call distribution, and client data.
3. May function as lead operator in the absence of the supervisor.
4. Provides general information and assistance to callers regarding hospital hours, procedures, or departments.
5. Records changes in information in order to maintain familiarity with schedules, phone numbers, and other pertinent information.
6. Services and maintains equipment in proper working order.
● High School diploma or GED
● No licensure or certification required.
Professional Experience Requirements:
● Two (2) years of clerical experience involving considerable telephone communication, public contact and record keeping or six (6) months as a communication center operator or an equivalent combination of education, training and experience
Knowledge/Skills/and Abilities Requirements:
Legal Employer: STATE
Entity: UNC Medical Center
Organization Unit: Medical Telecommunicators
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Variable
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.