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Job ID: 9667
Location: Morrisville, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
This position may involve support of various hospitals and health care systems within the UNC Health Care System, but will be employed by Rex Hospital, Inc. (this includes, but is not limited to, for purposes of payroll, health benefits, retirement options, and applicable policies).
The System Analyst couples knowledge of business practices/operations with knowledge of information systems to implement, maintain, and support UNC Health applications.
Duties and Responsibilities include but not limited to:
·Applies best practices to the management of the information system life cycle.
·Functions as primary liaison between the practice and support departments/ teams at UNCH;
·Analyzes customer requirements; researches, designs, acquires, and implements innovative systems.
·Coordinates and operationalizes simple to complex projects with direction.
·Identifies areas for procedural improvements. Provides detailed specifications describing functions to be automated.
·Assists in the evaluation and revision of existing information systems.
·Identifies gaps in efficient workflow adoption at all practice sites of UNCH;
·Analyzes modify designs, and researches information systems and processes.
·Responds to end-user requests for issue resolution and works to resolve problems quickly and accurately;
·Assists with enhancement requests of end users, documentation, and prioritization as well as efforts to reduce the variation of clinical processes throughout practice workflows.
·Makes oral and written presentations to project teams, management, and other departments.
·Works with the QI team to design and configure requested clinical templates and/or forms for enabling a more efficient workflow;
·Area of responsibility: Ambulatory Services, Population Health, Virtual Care, Unified Communications, Post-Acute Care, etc.
● Bachelor’s degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
● No licensure or certification required.
Professional Experience Requirements:
● If a Bachelor's degree: Four (4) years of experience with IT systems and/or related operational experience.
● If an Associate's degree: Eight (8) years of IT systems and/or related operational experience.
● If a High School diploma or GED: Twelve (12) years of IT systems and/or related operational experience.
Knowledge/Skills/and Abilities Requirements:
● Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.
This Manager position will be focused on IT technologies leveraged by allied health areas which includes Epic Radiant and Cupid along with enterprise ancillary departmental specialty systems.
Exposure to any of the following applications is a plus: Epic Radiant, Epic Mammography, Epic Cupid, Fuji Cardiovascular PACS, Fuji Cardiovascular reporting, Fuji Radiology PACS, Hologic, Powerscribe 360 VR, 3D imaging applications, TeraRecon, Nuance Powershare, Hyland VNA, Sectra PACS, Pathology PACS, Hyland Nil Viewer, PACS gear Modlink, PACS Gear MDR, Lumedx Apollo, Hemodynamic Systems, Muse EKG, Provation, GE Viewpoint, Siemens Syngo dynamics, Radiology Decision support, radiology dose tracking, and radiation dose monitoring.
Customer Focus - Creates exceptional customer relations and maintains those relationships through continuing improvement efforts. Exhibits courtesy, cooperation, and respect towards customers.
Commitment to excellence - Leads team toward meeting the organization's vision, mission, and goals. Deals effectively with pressure and remains optimistic and persistent, even under adversity.
Leadership - Directs system-level operations, develops goals and objectives, and administers policies, procedures and processes as needed. Delegates responsibility, clarifies expectations and holds self and others accountable for achieving results related to their area of responsibility.
Communication - Effectively communicates expectations and responsibilities to subordinates. Actively listens and addresses issues and concerns promptly. Establishes a shared vision with team members.
Compliance - Ensures compliance with health system and external accrediting agency guidelines and regulations. Develops, maintains, and ensures adherence to policies and procedures related to Health System IT standards including but not limited to IT security and privacy.
Strategic Planning - Aligns system-level objectives with organizational strategic plans. Develops tactical roadmap at both a project and program level to meet assigned strategic plans, deadlines, and financial goals.
Budgeting and financial awareness - Develops operating budget and capital requests within ISD. Monitors financial performance and adjusts resources to maximize profitability while maintaining exceptional quality and service.
Technical Support and Administration – 24/7 oversight of IT operations to meet customer requirements including support and maintenance of existing applications and development of new technical solutions in accordance with Health System ISD standards.
Project Management - Proven success leading enterprise projects in the clinical IT space is required. Oversees project budgets once established and implements projects in accordance with established project plan.
Vendor Management - strong fiduciary skills in managing vendor products and relationships. Works to develop productive partnerships.
Contract management - Consults and provides guidance on technical aspects of proposals and contracts.
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: IT Ambulatory Services
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: Yes
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.