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Manager Patient Access - Holly Springs

Job ID: 10789
Location: Holly Springs, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

This Position is responsible for developing, implementing, and managing processes for Admitting, Registration, and Cashiering. The Position plays a key role in inter-departmental communication, especially with Ancillary Departmental Management, Transport Services, Bed Management and Nursing to insure patients are properly identified and are able to reach their final destination after the Registration/Admissions process is complete. Oversees and monitors UNCHCS business matters, patient satisfaction, patient service, and public image.

1. Corporate Citizenship Stay current on all required and assigned LMS courses. Actively participate and collaborate, representing Cashiering, Registration and Admitting, in departmental meetings and activities outside of the immediate work area when requested. Attend Department Heads and other required meetings.
2. Human Resources Select, train, evaluate, council and discipline Administrative Support Supervisors and subordinates. Perform position management to create and modify positions as needed. Serve as a resource to supervisors and staff to interpret rules and regulations. Monitor training and education needs of Administrative Support Supervisors and subordinates. Provide guidance to supervisors and staff in complex situations. Create and monitor work plans for Administrative Support Supervisors providing timely feedback. Create an environment conducive to staff retention. Conduct and document regular recurring staff meetings. Identify and implement strategies to improve staff satisfaction.
3. Operations/Financial Stewardship Identify budgetary needs during budgeting process. Monitors and analyze budgetary trends and make necessary adjustments to ensure budget projections are met.
4. Operations/General Develop, implement, and manage registration and admissions processes to include but not limited to registration, insurance verification, and cash collections. Develop, implement, and manage cashiering processes to include proper cash handling, credit card machine management, safe management, valuables management, and deposit processes. Be a subject matter expert in all IT systems used to support business processes. Establish, monitor, and report metrics to ensure improvement and quality of work. Create data-supported staffing models to accommodate evolving registration and admissions throughput. Maintain familiarity with applicable rules and regulations and ensure cashiering, registration and admitting are compliant with applicable rules and regulations. Recognize opportunities for productivity improvement and cost savings. Employ methods to promote patient satisfaction.
5. Operations/Strategic Planning Analyze planned and sentinel events to develop strategies to address conditions that will contribute and/or contributed to these situations. Provide Director with regular data-based progress reports identifying success and challenges. Provide Director with recommendations for improvements in efficiency and effectiveness. Effectively use desktop applications to prepare, track, and present data.

Other Information

Other information:
Education Requirements:
● Bachelor’s degree in Accounting, Business Administration, Economics, Health Administration or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
● No licensure or certification required.

Professional Experience Requirements:

Four (4) years work experience in a health care setting, including two (2) years of supervisory experience.

Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Patient Access Holly Springs 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Holly Springs

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process. Learn further E-Verify details in English or Spanish.

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