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HR Customer Service Center Specialist

This job posting is no longer active.

Job ID: 11127
Location: Morrisville, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

The HCS HR Customer Service Center Specialist serves as the first point of contact for Human Resources information for employees and managers who have general questions or issues relating to benefits and/or other HR transaction needs. The HCS HR Customer Service Center Specialist is also responsible for processing routine employee HR personnel transactions with a high degree of accuracy and timeliness.

1. HR Customer Service Center: Works to resolve general HR issues and questions. Refers complex HR questions to the HCS HR Customer Service Center Specialist Senior. Maintains the HR Customer Service Center database by entering and verifying information by category and issue. Responsible for general knowledge of HR, including but not limited to benefits and recruitment. Assists employees and managers with the use of self-service systems. Provides customer service for employees, managers and applicants and supports all areas of Human Resources.
2. HR Transactions: Processes general employee HR transactions. Maintains departmental reports and records and collects statistical data for reporting purposes.
3. HR Program Support: Provides support for HR programs including but limited to benefit fairs, open enrollment, assisting employees and managers with various self-service options.

Other Information

Other information:
Education Requirements:
● High School Diploma or GED.
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● No experience required.  Call Center and Case Management experience highly preferred. 
Knowledge/Skills/and Abilities Requirements:
Strong customer focus. Provides open positive, mission-focused communication, direction and assistance to all customers regarding policies and practices. Strong communication and interpersonal skills. Ability to organize and prioritize work and follow-up and meet deadlines. Express initiative, teamwork and a good attitude. Shows interest and self-motivation. Maintains knowledge by participating in all educational opportunities as assigned. Assumes additional responsibilities, in a positive manner. Ability to multi-task in a fast-paced environment.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: HR Customer Service Center 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process. Learn further E-Verify details in English or Spanish.

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