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HR ServiceNow Analyst

Job ID: 11198
Location: Morrisville, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

The HR ServiceNow Analyst is responsible for supporting HR ServiceNow, HR’s portal and Case Management solution. This position will be a key player, focused on enhancing the efficiency and digital experience of all UNC Health teammates. You will be focused on the enhancements of myHR portal and will collaborate with business and technology partners to solve issues, deliver enhancements, and provide ongoing support. This person should be a strong communicator and have excellent people and customer service skills balanced with technical skills.

Responsibilities:

  • Manage end to end implementation of ServiceNow enhancements and resolution of ServiceNow defects 
  • Supports enhancements through requirements, documentation, communication, implementation and post implementation support
  • Research and advise on existing and upcoming ServiceNow HR capabilities
  • Coordinate & Publish HR Knowledgebase articles, work across cross-functional teams with stakeholders and subject matter experts to develop and curate content to support teammates across the UNC Health system
  • Leverage expertise and of business and system processes to make recommendations and propose technical/non-technical solutions to meet business requirements
  • Building trust and demonstrating solid working relationships with key business partners
  • Seeking opportunities to proactively provide valuable insight and looking for continuous improvement from our business partners
  • Build and manage ServiceNow reports to monitor health and efficiency of HR processes
  • Train and enable teammates on the various features and navigation across ServiceNow

Other Information

Other information:
Education Requirements:
● Bachelor's degree
Licensure/Certification Requirements:
● No licensure or certification required
Professional Experience Requirements:
● Requires five years of progressive business/system analysis as well as maintaining or implementing case management systems.
Knowledge/Skills/and Abilities Requirements:


Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: HR Data Management 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes



This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process. Learn further E-Verify details in English or Spanish.

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