*Important Notice:
Applying for Jobs:
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** Due to the recent switch in our HR and application systems, our HR team is working hard towards implementing a new and improved, mobile friendly Employee Referral solution expected to launch this winter. For applicable positions and referral guidelines, learn more here.
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HR ServiceNow Analyst
Job ID: 11198
Location: Morrisville, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job
Job Description
Description
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
The HR ServiceNow Analyst is responsible for supporting HR ServiceNow, HR’s portal and Case Management solution. This position will be a key player, focused on enhancing the efficiency and digital experience of all UNC Health teammates. You will be focused on the enhancements of myHR portal and will collaborate with business and technology partners to solve issues, deliver enhancements, and provide ongoing support. This person should be a strong communicator and have excellent people and customer service skills balanced with technical skills.
Responsibilities:
- Manage end to end implementation of ServiceNow enhancements and resolution of ServiceNow defects
- Supports enhancements through requirements, documentation, communication, implementation and post implementation support
- Research and advise on existing and upcoming ServiceNow HR capabilities
- Coordinate & Publish HR Knowledgebase articles, work across cross-functional teams with stakeholders and subject matter experts to develop and curate content to support teammates across the UNC Health system
- Leverage expertise and of business and system processes to make recommendations and propose technical/non-technical solutions to meet business requirements
- Building trust and demonstrating solid working relationships with key business partners
- Seeking opportunities to proactively provide valuable insight and looking for continuous improvement from our business partners
- Build and manage ServiceNow reports to monitor health and efficiency of HR processes
- Train and enable teammates on the various features and navigation across ServiceNow
Other Information
Other information:
Education Requirements:
● Bachelor's degree
Licensure/Certification Requirements:
● No licensure or certification required
Professional Experience Requirements:
● Requires five years of progressive business/system analysis as well as maintaining or implementing case management systems.
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: HR Data Management
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: Yes
Diversity Statement
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
Equal Employment Opportunity
UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.
To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process. Learn further E-Verify details in English or Spanish.
UNC Health supports your right to work. View the Right to Work Statement in English or Spanish.
