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Financial Counselor - Financial Assistance

This job posting is no longer active.

Job ID: 10403
Location: Chapel Hill, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

Provides assistance to patients and family members regarding establishing arrangements to provide payments for services provided. Ensures all insurance requirements are met prior to patients arrival and informs patients of their financial liability prior to arrival for services.

Bilingual Spanish/English a plus. (5% pay adder for bilingual Spanish/English speaking candidates). 

Responsibilities:

1. Admit, register and pre-register patients with accurate patient demographics and financial data.
2. Calculate and collect payments from patients for hospital and faculty physicians. Set up payment arrangements. Reconcile daily money collected. Work with collections agencies to resolve balances and/or collect payments.
3. Refer patients to the Manufacturer Drug program as needed for medications.
4. Request insurance authorizations for medical and dental procedures via online portal or by phone. Enters authorizations in various systems. Provides estimates using the passport estimator for future services to help determine patient's liability. Screen patients for charity care, COBRA and Medicaid. Help complete applications as needed. Work with third party payers for copay assistance. Submit forms for prior authorizations.
5. Review and explain claim rejections on patient's accounts. Help resolve patient balance issues and questions.

Other Information

Education Requirements:
● High School diploma or GED
Professional Experience Requirements:
● Two (2) years of experience working in hospital/clinical services access or billing and collections insurance.


Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Financial Assistance 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job; Sunday – Thursday; Sunday: 7:00 a.m. – 3:30 p.m. and Monday – Thursday, 8:00 a.m. – 4:30 p.m.

Location of Job: US:NC:Chapel Hill (This is not a work from home position). 

Exempt From Overtime: Exempt: No



This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity and affirmative action employer.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

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