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Job ID: 10506
Location: Chapel Hill, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
The Prescription Assistance Program Counselor Technician provides support related to medication access, utilization and optimization. The technician has a high level of autonomy working directly with patients, prescribers, payers and other members of the healthcare team. The position identifies and initiates process development and improvement activities with emphasis on providing high quality patient care and customer service.
Description of Job Responsibilities:
Determine eligibility for patients to enter the Prescription Assistance Program (PAP). Review patient documents and records in order to verify if established criteria and thresholds have been met
Assist patients in navigating the PAP application process including obtaining missing documentation, submitting standard forms, and explaining rules of the program
Maintain current knowledge of service line applicable regulations and external support services
Proactively identify and analyze opportunities for intervention and seek solutions to customer concerns encountered both inside and outside of the department
Utilize internally developed systems, the electronic health record (EPIC) and commercial vendor software to document and track patient eligibility, prescriptions, patient communications and program enrollment
Document and communicate findings to the patient, provider and pharmacies per internal operational standards in a timely and professional manner
Provide support to develop and utilize processes that improve operational workflow to positively impact patient care and optimize clinical processes
Respond to and resolve pharmacy-related inquiries from members, clients, providers, or pharmacies related to medications. Appropriately triage inquiries to relevant team members when additional expertise is required
Assist in training for new employees and pharmacy learners
Provide project support and complete other projects/initiatives as assigned
Knowledge, Skills, and Abilities:
Excellent communication skills
Strong organizational and time management skills
Ability to work collaboratively and independently
Perform effectively in cross-functional groups
Self-initiative and self-motivated
● HS diploma or equivalent.
● Registration with the NC Board of Pharmacy unless enrolled in a PharmD program.
● CPhT from PTCB or ExCPT from NHA unless enrolled in a PharmD program.
Professional Experience Requirements:
● Two years of pharmacy technician experience required.
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: HCS Pharmacy Benefit Mgt
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.