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Business Intelligence Analyst Senior - Virtual Care Center

This job posting is no longer active.

Job ID: 11543
Location: Chapel Hill, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.


The Senior Business Intelligence Analyst (SBIA) provides intermediate-level insight-driven clinical, operational analyses to enhance and inform organizational decision-making & assess the impact of virtual care solutions, programs and services.. The SBIA is an analytics professional who leads reporting and data visualization development in partnership with stakeholders and analytics teams. Data Governance Stewardship role commitments are expected. 

The Senior Business Intelligence Analyst has intermediate proficiency in SQL and data visualization software. The SBIA is well versed in stakeholder requirements gathering and presentation skills. This position’s responsibilities include analytics, display of data in user-friendly formats, scorecard and dashboard development and maintenance reporting, and trusted analytics content that is consumed by other analysts or stakeholders. Data Governance Stewardship role commitments are expected. The ideal candidate will demonstrate passion for care transformation and a level of curiosity to better understand virtual care’s impact. 


1. Virtual Care data administration and strategy: Contributes to virtual care reporting and analytics strategy. Plans and coordinates reporting and analytics related activities for virtual care. 

2. Communication, presentation, requirements gathering and relationships: The SBIA acts as a key Business Intelligence & Analytics liaison between enterprise/entity leadership, physician leadership, other clinical leaders, ISD and other stakeholders. They ensure a tight linkage between virtual care efforts and the organizational goals. They serve as a guide of the organization's business intelligence priorities to internal constituents through formal and informal communications. The SBIA develops concise, insightful, and politically savvy communications. These are often in PowerPoint, but also in email and verbally via committee meetings, staff meetings, and working sessions. 

3. Dashboard and scorecard development: The SBIA leads the development of key performance indicators, management dashboards and balanced scorecards that provide enhanced insight and improve organizational decision-making. Data is displayed in a meaningful and actionable way to convey concise, easy to understand information on all virtual care solutions, programs and services. 

4. Healthcare analytics: The SBIA provides healthcare analytics support (e.g., statistical analysis, data and text mining, data validation, prescriptive analysis) to generate insights for virtual care solutions, programs and services that can be transformed into action and include a broad set of tools, processes, technologies, and stakeholders for collecting, integrating, accessing, and analyzing information. Working with peers and others continually evaluates data needs, assist with efforts to collect data, report data, analyze data and improve program. Develops and provides meaningful reports and analysis for health care system entities. Works to address requests for data reporting and analytics requests. 

5. Mentorship, training, and liaison to Central Analytics: The SBIA provides mentorship and training in both the analytical technique and quality of work by the BIAs and others on the Virtual Care data team. They will also be a trusted business intelligence advisor and support ad hoc training for other analysts throughout the organization. The SBIA may have direct reports and perform necessary HR functions associated with managing staff such as time and attendance, corrective action and performance reviews. Additionally, the SBIA is a liaison to central analytics, engaging in portfolio reviews as needed. 

6. Project management: The SBIA demonstrates efficient project management to clearly define projects, develop project plans, and set priorities for working teams. 

7. Continual Learning: Keeps abreast of external program metrics including frameworks for virtual care data reporting and requirements. 

Other Information

Education Requirements:
● Bachelor’s degree in an appropriate discipline.
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● If Bachelor's degree in general degree, four (4) years of experience
● If Bachelor's degree in STEM field (Engineering, Math, Analytics, Computer Science), requires two (2) years of experience
● If Master's degree, requires two (2) years of experience
● If PhD, requires no years of experience
● If Associates, requires ten (10) years of experience
● If High School degree, requires thirteen (13) years of experience
Knowledge/Skills/and Abilities Requirements:

  • SQL and Data Viz software intermediate proficiency
  • Understands the importance and has intermediate proficiency with leveraging existing reusable data sources for visualizations and analytics before creating their own. When creating new assets they have the ability to make it reusable.
  • Stakeholder requirements gathering and presentation skills required
  • R/Python (other stat software) limited proficiency preferred
  • Exemplifies UNC Health System Values

BI Technical: 

  • Proficiency of BI data and query tools. Self-directed insightful analytics and synthesis. Proficient use of financial, market, clinical, operational datasets. Understand clinical coding & grouper methodologies. Proficiency in clinical cohort analysis. Advanced Excel Pivot table skills. Broad knowledge of data warehouses, data marts and business intelligence solutions (prev experience with SQL, Business Objects, decision support systems, Epic or Clarity Report development a plus). 
  • Ideas and Impact: Distill insight from analysis. Go beyond obvious. Prioritize analyses. Conduct complex modeling. Demonstrate understanding of client problem and need analysis. Perform accurate analysis. 
  • Project Management: Majority of projects can act with independence and self-direction. Manage project and team expectations. Ask for help when needed. Understand project management framework and work planning. 
  • Influence: Project self-assurance and establish credibility. Use concise and effective written communication. Write effective slides. Contribute valuable well-timed comments in team meetings. Actively listen to others. 
  • Customer Service: Demonstrate Carolina Care in approach to customers. Show sensitivity and commitment to customers. Be highly responsive. Maintain confidentiality. Build strong relationships with internal groups
  • Virtual care data experience a plus 

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Virtual Care Center - Admin 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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