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Associate Director Ambulatory Areas - UNC Outpatient Services Admin

Job ID: 10959
Location: Chapel Hill, NC
Facility/Division: UNC Medical Center
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Support the Clinical Directors (8 Clinical Directors) in leading daily operations of hospital based-outpatient clinics. An associate director would help the Clinical Directors by helping lead and support functions of clinic activities ensuring successful attainment of system level and hospital organization goals, in addition to clinic specific goals. The Associate Director is instrumental in engaging internal and external stakeholders and strategizing processes and workflows such as, providing additional assistance in the transition to the Eastowne MOB. This position is will be accountable for assigned areas of personnel management, support for clinical directors, fiscal management, communications, customer service, and quality/process improvement initiatives to attain high level of quality outcomes consistent with organizational standards. Reports to the AVP Operations

1. Financial Stewardship—Develops, supports and submits budgetary requests on or before stated deadlines. Monitors and analyzes budgetary trends. Implements strategies to increase revenue/decrease costs and cost-effectively manage personnel, supply and equipment resources. Makes necessary adjustments to ensure goals are achieved and/or meet budget projections. Recognizes opportunities for increases in productivity, cost savings, and revenue generation.
2. Human Resource Stewardship/Management—Effectively recruits, selects, hires, coaches and uses appropriate corrective action with staff in accordance with UNCHCS policies and procedures, and supports Clinical Directors with the same. Creates an environment of accountability for annual competency assessment of all staff. Creates an environment conducive to retaining staff, and to learning. Provides employees and Directors with accurate annual performance feedback and the opportunity to set developmental goals. Conducts and documents regularly recurring staff meetings at which pertinent information such as policy and procedure changes are communicated. Encourages staff to celebrate successes, express concerns and identity opportunities for improvements. Implements strategies to improve employee satisfaction inclusive of strategies to involve employees in decision-making.
3. Leadership--Aligns work unit goals with organizational strategic direction. Participates in formation of strategic goals with Clinical Directors. Demonstrates corporate citizenship by participating in activities external to assigned work unit/departments. Demonstrates active support of organizational initiatives. Accesses and utilizes appropriate administrative/ clinical/financial systems. Acquires and maintains quantitative skills for data analysis. Leads in change efforts for improvement in work quality.
4. Communication: Identifies key customers and needs. Develops and maintains positive, effective relationships with key individuals and team both internally and externally. Monitors unit(s) performance and ensures scores are showing improvement using LEAN methodology. Maintains accountability for annual competency assessment of staff. Works with Directors to ensure a high level of patient and customer satisfaction.
5. Professional Development – Maintains familiarity with standards of appropriate discipline/professional work group. Seeks opportunities for professional growth. Attends required orientation for new systems and requires staff to do the same. Participates in appropriate educational opportunities.
6. Provides quality services that meet regulatory/accreditation requirements. Delivers safe, effective services. Analyzes sentinel events, SAFE reports, and errors and develops and implements strategies with Clinical Directors to address the conditions that contributed to these situations. Monitors unit(s) performance and ensures scores are showing improvement. Monitors quality of work product for work unit/sector. Maintains familiarity with applicable rules, regulations, and accreditation issues. Ensures work unit is in compliance with applicable rules, regulations, and accreditation issues. Participates in activities designed to monitor and improve compliance.
7. Operations - Meet with Medical Directors & Clinical Director (Dyads/Triads) on a monthly basis – strategic planning of clinic functions, goals, staffing, etc.;Lead operational/staff meetings – cover status of clinic goals, address any ongoing issues.;Support yearly operating budgets and managing expenses and staffing ratios throughout the year(including Capital/Minor/travel budgets for hospital based clinics);Manage improvement projects (such as Patient Access Center at Eastowne, reducing no shows in Rheumatology, incorporation of kiosks, etc.);Ensure clinics are providing highest level of customer service – Press Ganey/Patient experience analysis and leadership- leads Carolina Care for Hospital based clinics;Establish regular meetings with the PSM’s and Admin Supervisors to go over any clinic issues and ensure overall health of clinics;Provide data and analytical support to Clinical Directors-Care Access, Press Ganey, Quality metrics;Arrange for and manage required licenses and documentation for clinic operations (DEA license, CLIA, hospital attestation, etc.)

Other Information

Other information:
Education Requirements:
● Bachelor's degree in Business Administration, Health Administration or related field.
Licensure/Certification Requirements:
Professional Experience Requirements:
● 6 years of relevant experience, including 4 years of management experience.
Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: UNCH Outpt Svcs Administration 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes

This is a State position employed by UNC Health Care System.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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