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Job ID: 11539
Location: Hillsborough, NC
Facility/Division: UNC Faculty Physicians
Status: Full Time
Shift: Day Job
The UNC Dermatology Skin and Cancer Center is seeking for an independent team oriented Administrative Associate. This full time position provides frontline customer assistance to patients at our Hillsborough location.
1. The successful candidate must have a positive attitude and demonstrate role model customer service behavior with external and internal customers.
2. They must exhibit flexibility and strong communication skills
3. The ability to multi task and desire to work with a variety of patients, providers and staff.
4. Check in and out patients according to the established protocols.
5. Ensure patient information is accurate by verifying all demographic information, obtains current insurance verification and authorization, balances daily receipts, and point of service and payment collection.
6. Schedule appointments for new and recurring patients based on provider availability
7. Serves as a second level of response to customer inquiries and complaints in person, by phone and/or electronic communication. This may include working with third party providers.
8. May train others using verbal and written communication
9. Successful candidate must demonstrate the ability to work in a team environment and be willing to travel to our Southern Village location to cover as needed.
● High School diploma or GED
● No licensure or certification required.
Professional Experience Requirements:
● One (1) year of clerical or administrative experience.
● If Bachelor's degree, no years of experience is required
● If Associate's degree, no years of experience is required
Knowledge/Skills/and Abilities Requirements:
● Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation
Legal Employer: STATE
Entity: UNC Faculty Physicians
Organization Unit: HMOB Dermatology
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Hillsborough
Exempt From Overtime: Exempt: No
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.