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Manager Police Telecommunications - Hospital Police

Job ID: 11399
Location: Chapel Hill, NC
Facility/Division: UNC Medical Center
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

The Police Communications Center Manager is a supervisory level non-sworn technical and support position associated with law enforcement support services assigned to the UNC Hospitals Police Department that directs and manages a variety of responsibilities related to records management, communications and Computer Aided Dispatching duties for emergency and non-emergency calls for service.


Function as a member of the Police Department management team participating in department wide policy development, administrative planning, risk management, safety, and loss prevention. Coordinate communications involving major emergency situations and incidents. Manage the receiving of emergency calls, complaints and inquiries from the hospital staff and public, evaluate information to determine jurisdiction and equipment to be dispatched and perform or direct the dispatch of police and other support units. Maintain various logs, indexes and records and prepare special reports as needed. 

Plan, assign, supervise and evaluate the work of subordinate staff who receive and transmit routine and emergency telephone and radio voice messages, dispatch required equipment operate computer aided dispatch equipment and manage police records. Interview, orient, lead, mentor and evaluate staff to meet departmental and organizational needs. 

Provide overall training and information to subordinates regarding procedural changes and current legal and operations information affecting emergency and non-emergency police services. Effect corrective action and disciplinary policy and procedures, when necessary. 

Troubleshoot and diagnose repair and maintenance needed for dispatch center communication equipment and make necessary recommendations for correction. Provide high level administrative and technical assistance to Police Chief, Division Commanders, Sergeants and Officers. Contact other agencies to coordinate public safety operations. 

Performs all duties of a dispatcher during staff shortages. Perform other related duties and participate in special projects as assigned.



Bachelor's Degree in Criminal Justice, Public Administration or a closely related field. OR an equivalent combination of education and experience. LICENSURE/CERTIFICATION REQUIREMENTS DCI Certification. NC TELECOMMUNICATOR Certification or the ability to obtain within 12 months of hire 


With Bachelor's degree At least five (5) years of related experience that includes progressively responsible managerial, supervisory, and administrative experience; With Associate's degree At least nine (9) years of related experience that includes progressively responsible managerial, supervisory, and administrative experience; 


Knowledge of: public safety communications principles, practices, methods, techniques, and equipment; budgeting and statistical reporting; the principles of leadership, supervision, training, and performance evaluation; the techniques and methods of radio communication; CAD; computer telephony integrated system; Federal Communications Commission (FCC) regulations pertaining to public safety communications; the substance and intent of federal regulations pertaining to collection, storage, and dissemination of criminal history record information; emergency medical dispatch procedures; the CAD formats and commands pertaining to the 911 operator, fire dispatcher, and police dispatcher; and conflict resolution techniques. 

Skill in: operating communications equipment, (CTI phone system, radio system, computer terminals, and printers) quickly and accurately; and office management, supervision, training, and personnel selection. 

Ability to: manage the police communications division; prepare justifications of budget proposals; compile and analyze statistical information, staffing justification, and other reports; objectively evaluate procedures and personnel and implement appropriate corrective actions; communicate with, and respond pleasantly to, a demanding and diverse public in answering questions, policies, and handling complaints; exercise initiative in the improvement of Communications Center operations; understand technological concepts; direct, supervise and evaluate the work of subordinate professional-level supervisors; and establish and maintain effective working relationships with subordinates, coworkers, management, other City employees, public officials, employees from other agencies, and the general public.

Other Information

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Hospital Police Department 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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