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Care Coordinator - Cary Hematology Oncology

This job posting is no longer active.

Job ID: 11746
Location: Cary, NC
Facility/Division: UNC REX Healthcare
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Our Cary clinic is one of 4 Rex Cancer Center locations in the triangle. We offer comprehensive oncology services including on-site chemotherapy education, social work, a full service lab, and an 18 chair infusion suite. We are open Monday – Friday from 8:00am – 5:00pm, and are closed on all major holidays and weekends. The clinic consistently receives high patient satisfaction survey scores and we frequently hold milestone celebrations for patients and staff. We are looking for a flexible and caring individual with recent oncology experience to join our team. This role will be dedicated to one MD, to navigate care for our complex patients.

Summary: The Care Coordinator is responsible for care coordination along the cancer continuum, interdisplinary care planning and psycho-social consultation for the outpatient oncology patient population.


1. Actively leads or participates in departmental, service line and/or organization quality improvement initiatives to ensure patient, departmental and organizational goals/outcomes are met or exceeded.
2. Reports issues and system barriers for efficient and effective transition management to a member of the Leadership/Management team per policy.
3. Performs comprehensive outpatient case management screening/assessment for all patients per departmental policy and appropriately identifies potential care planning and/or psycho-social needs.
4. Partners with the physicians and interdisciplinary team to coordinate patient's treatment and post treatment plan to ensure all critical elements have been addressed and patient is moved to the appropriate next level of care.
5. Utilizes critical thinking skills to proactively identify and appropriately address medically complex and/or psychosocial related comprehensive care barriers.
6. Actively participates in Oncology Case Conferences, Huddles and Interdisciplinary rounds to address identified barriers so that the patient can be moved through the care continuum in a timely manner.
7. Initiates and facilitates referrals for care to include home health, transportation, supportive pharmaceuticals, community resources, Hospice and others in a timely manner and is knowledgeable of benefits.
8. Collaborates with the other Care Coordinators, Triage Nurses, and Physicians to ensure congruence among the patient's condition, physician's level of care order and billing status.
9. Adheres to all pertinent accreditation guidelines, organizational and departmental standards, and community agencies on the screening of patients, implementation of interventions, and care coordination.
10. Monitors appropriate outcome metrics such as interventions on positive screenings, compliance of care, and timely and supportive care referrals. Involved in process improvement initiatives to develop strategies to improve outcomes.
11. Communicates care coordination involvement through thorough documentation in the electronic medical record and by verbal interactions with the physicians, interdisciplinary team, patient and family.

Other Information

Other information:
Education Requirements:
● Master's degree in Social Work (MSW) or Registered Nurse.
Licensure/Certification Requirements:
● Valid North Carolina Nursing License for any BSN.
Professional Experience Requirements:
● Minimum of 2 years experience in outpatient care management along the oncology continuum is highly desired. Equivalent experience may be considered.
Knowledge/Skills/and Abilities Requirements:
● Advanced computer competence; Experience with Powerpoint and Visio.

Job Details

Legal Employer: NCHEALTH

Entity: UNC REX Healthcare

Organization Unit: Cary Hematology Oncology 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Cary

Exempt From Overtime: Exempt: Yes

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