Billing Services Supervisor - Customer Service Call Center

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
This position functions as a mid-level manager with daily operational responsibilities for a P&A Billing Services team that supports several clinical departments. The position directly supervises claims coding specialists, medical coders, patient financial service representatives and medical support assistants.

Responsibilities:
1. Maintains an environment of safety for patients, self and others.
2. Supervises the operations of a cross-disciplinary team providing billing services. Provides direction and oversight to subordinates. Ensures staff complies with relevant regulations.
3. Participates in staff recruitment, hiring and orientation. Selects and appraises employees. Conducts performance evaluations and employee discipline in accordance with UNCHCS policies and procedures. Ensures staff is appropriately trained, maintains employee attendance records.
4. Manages the billing cycle as it relates to medical coding, claims administration, and financial counseling for the assigned area. Ensures that all billing related issues are reviewed. researched, and resolved.
5. Performs routine and ad hoc analyses, audits, reporting, and workflow studies as required to ensure revenue optimization. Prepares reports related to clinical departments' revenue generation. Analyzes findings and presents to management and/customers.
6. Independently, or in collaboration with other teams, develops and implements procedures to optimize revenue generation. Document new or revised procedures and ensures staff and clinical departments are aware of, and properly trained in, all procedures.
7. Manages team projects and participate on intra-departmental projects. Lead or serve on recurring task force teams, project workgroups, special projects, and leadership meetings. Develops and implements process improvement plans.
8. Develop and maintain strong working relationships with customers. Represent UNC HCS in meetings with customers and constituents.
9. Educate customers on billing service operations. Provide consultation services to customers related to improved revenues, and advocate for patient and customer satisfaction.

Other Information

Education Requirements:
● Requires Associate's degree in Business, Accounting, Public Administration, or Hospital Administration.
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● If Associate’s degree, three (3) years relevant experience with at least one (1) year experience in a senior level or team lead role preferred. 

● If High School degree, six (6) years of relevant experience with at least one (1) year experience in a senior level or team lead role preferred. 

● If Bachelor's degree, one (1) year of relevant experience with at least one (1) year experience in a senior level or team lead role preferred.  

Knowledge/Skills/and Abilities Requirements:
● Language Skills: Ability to read, analyze and interpret general business periodicals, professional journals, governmental regulations, etc. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups or users, managers, external customers, etc.

● Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables.

● Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use hands to finger, handle, type, or feel; regularly required to reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

● Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Customer Service Call Center 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes