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Director, Human Resources & Customer Relations - UNC Health Southeastern

This job posting is no longer active.

Job ID: 12903
Location: Lumberton, NC
Facility/Division: UNCHealthSoutheastern
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Position Summary: 

Develops and implements strategies to meet strategic focuses for Human Resources, Customer Relations, Patient Satisfaction, Volunteer Services, Receptionist, Greeters Screeners, and Interpreters for the organization. Provides information and advice to assist leaders in dealing with customer and employee relations issues.

Job Responsibilities:

1. Develop goals and objectives in areas of responsibility to support and enhance organizational operational goals and strategic focuses.

2. Review for appropriateness: business plans and financial budgets of areas of responsibilities.

3. Select, train/orient, develop job descriptions and standards of performance for, evaluate performance of, and initiate or make recommendations for personnel actions for direct report individuals. 

4. Enhance professional growth and development through active membership in appropriate professional associations, participation in educational programs, and review of current literature to keep abreast of latest trends in field of expertise. 

5. Ensure the security and accuracy of human resource data for the organization and monitor organizational-wide statistics, cost projections, and personal information on all employees. 

6. Evaluate changing demographic, legal, and technical developments in the guest relations and human resource management. Develop and recommend changes to current or new patient experience and human resources programs that are responsive to organizational needs. 

7. Monitor and maintain organizational philosophy, approaches, and policies on education, compensation, employee benefits, employee relations, customer grievances and complaints. 

8. Facilitate the problem solving processes for leaders, employees, patients and customers. 

Qualifications

EDUCATION, CREDENTIALS, TRAINING and EXPERIENCE: 

Minimum Required: Master’s degree in human resource management, business administration, or other related area. Five years of successful human resource management responsibilities preferably in a healthcare setting. 

Preferred: Human Resource Professional Credential. 

ADDITIONAL SPECIALIZED KNOWLEDGE/SKILLS: 

Strong interpersonal skills. Advanced written and oral communication skills. Good analytical skills. 


Job Details

Legal Employer: NCHEALTH

Entity: UNC Health Southeastern

Organization Unit: Talent Acquisition 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Lumberton

Exempt From Overtime: Exempt: No



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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process. Learn further E-Verify details in English or Spanish.

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