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RN Patient Admissions Officer - UNC Rex Advanced Care at Home

This job posting is no longer active.

Job ID: 12844
Location: Chapel Hill, NC
Facility/Division: UNC Health Now
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.


The Patient Admission
Officer (PAO) oversees the screening, admissions and transfer processes of
patients to Advanced Care at Home through comprehensive assessment, planning
and coordination.  The PAO balances Advanced
Care at Home and rapid response capacity with incoming admissions and transfers
from multiple hospitals. The PAO actively collaborates with multiple
stakeholders in the brick and mortar hospitals as well as clinical staff in the
Advanced Care at Home.  The overall goal
of the position is to improve program admission efficiency/proficiency,
increase program admission volumes and enhance quality.

Capacity management: Maintains continuous contact with the Advanced Care at Home clinical command center and Administrator on Call (AOC) to understand real time clinical command center and rapid response capacity to accept new patients. Monitors for operational flow of potential discharges from Advanced Care at Home and timing of home visits.
Screening, admissions and transfers: Reviews Advanced Care at Home triage Epic lists and EADS model lists each day to identify potential patients for admission or transfer. Reviews medical records to determine eligibility and maintain a comprehensive list of the potential patients. Maintains communication with frontline clinicians in the brick and mortar facilities. Based on known capacity and capability for Advanced Care at Home, ensures appropriate admissions and transfers from multiple hospitals. Escalates questions regarding clinical appropriateness to the Clinical Nurse Manager or Medical Director.
Communication- Collaborates with attending physicians and bedside nurses in the brick and mortar facilities to ensure appropriate patient selection. Make referrals to Utilization Management nurses and Physician Advisors on level of care assignment. Communicates the need for clinical and social screening completion by the virtual hospitalist and the Mission Control registered nurse. Remains available to accept patient referrals and assist with any nurse screening for potential candidates. Coordinates admitting times with the Service Coordinators and Paramedics. Serve as a point of contact for any external stakeholder inquiry pertaining to the admission of an Advanced Care at Home patient. Troubleshoots and manages conflict.
Customer service: Identify and escalate barriers to efficient, effective, patient-centric and customer-friendly service. Demonstrates flexibility and professionalism in a dynamic environment with multitasking and troubleshooting. Uses critical thinking skills to evaluate and prioritize multiple patients, working collaboratively to best accomplish the team’s mission. Provides clinical support to Advanced Care at Home coworkers as needed to assure safe and timely care.
Process / Quality improvement: Participates in twice daily multidisciplinary team meetings. Attends weekly operational meetings. Attend case review meetings as needed to identify process improvement opportunities.

Other Information

Other information:
Education Requirements:
● Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing.
Licensure/Certification Requirements:
● Licensed to practice as a Registered Nurse in the state of North Carolina.
Professional Experience Requirements:
● Three (3) years of professional nursing experience in a tertiary care setting plus one (1) year of experience managing patient flow.

Prior lead or charge RN experience preferred

Knowledge/Skills/and Abilities Requirements:
● Critical required for an individual to succeed in this position are condensed in the following areas: Familiarity with the Advanced Care at Home operations, ED triage, and hospital flow.
● Required skills: great attention to detail, exceptional communication and collaboration, fast paced critical thinking and problem solving, ability to multi task, comfort in speaking with physicians, APPs and nurses, as well as conflict resolution.

Job Details

Legal Employer: NCHEALTH

Entity: UNC Health Now

Organization Unit: Adv Care at Home - Command Ctr 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes

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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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