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HCS Clinical Informatics Specialist - IT Training User Support

Job ID: 12369
Location: Morrisville, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description

Description

This position is located at UNC Health Southeastern – Lumberton, NC

Do you have a clinical background, are Epic savvy and enjoy educating others? Join our amazing UNC Health Clinical informatics Team that assists inpatient health care system providers and clinicians with [email protected] UNC documentation. Our team’s focus is to assist providers and clinicians with documentation efficiency tips and provide support to nursing leadership and staff. We are looking for a candidate with a clinical background who is interested in healthcare technology with an inquisitive mind and troubleshooting skills. 

This position may involve support of various hospitals and health care systems within the UNC Health Care System, but will be employed by Rex Hospital, Inc. (this includes, but is not limited to, for purposes of payroll, health benefits, retirement options, and applicable policies).

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
Supports physicians, clinicians, health care workers, affiliates and partners by providing continuous support, troubleshooting and identifying opportunities for clinical information system improvements. Serves as a liaison between the clinical departments and IT in order to provide technical solutions to meet user needs. Promotes future and present system functionality by designing, building and testing the clinical information systems. Enhances the organization by driving the evolution of customer-oriented, cost-effective and integrated health information management systems.


Responsibilities:
1. Coordinates and actively participates in the planning, design, development, implementation, maintenance, training and evaluation of clinical information systems for nursing services.
2. Develops in depth knowledge of the system capabilities, applications and processes to function effectively as an educator for system users. Provides training to new users and provides end-user support.
3. Facilitates the integration of data, information and knowledge to support patients, nurses and other providers in their decision-making.
4. Participates in the development of clinical informatics protocols, policies, procedures, and quality metrics and works to assure compliance with regulations.
5. Represents the concerns and issues of the assigned clinical constituencies related to clinical informatics.
6. Works collaboratively with Information Technology, medical staff and the various patient care departments.


Other Information

Other information:
Education Requirements:
● Bachelor's degree in Nursing, Computer Science or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
● Credentialed healthcare professional (e.g., Registered Nurse, Resp Therapist, Rad Tech) licensed to practice in the state of North Carolina.
Professional Experience Requirements:
● If a Bachelor's degree: Three (3) years of clinical practice experience.
● If an Associate's degree: Seven (7) years of clinical practice experience.
● If a high school diploma or GED: Eleven (11) years of clinical practice experience.
Knowledge/Skills/and Abilities Requirements:
● Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.


Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: IT Training User Support 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Lumberton/Southeastern

Exempt From Overtime: Exempt: Yes



This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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