Quality & Organizational Excellence Leader

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
Provides quality and organizational excellence by leading cross-functional quality and process improvement initiatives. Serves as mentor to specialists and analysts. Influences leaders and leads complex improvement projects. May supervise specialists, analysts or administrative support staff.

The Strategic Quality Improvement Coaching team within Practice Quality and Innovation seeks an individual who will improve quality and organizational excellence through support of process improvement initiatives. This position will support our aim of enhancing health and well-being through the development and delivery of scalable strategies, solutions, and tools. As a Quality Improvement Coach, this individual will contribute to the development and sustainment of frameworks for educating customers and supporting clinics throughout the UNC Healthcare system with quality improvement strategies. 

Position Requirements: 

The ideal candidate will:

• have portfolio management, project management, and/or Lean Six Sigma experience 
• be able to handle multiple projects and priorities simultaneously in a dynamic fast-paced environment, while maintaining a keen eye for detail
• develop, deploy, and coordinate ad-hoc projects as needed to improve performance, both internally and with a system-wide scope 
• have the ability to develop and maintain relationships with key stakeholders such as clinicians, care teams, and administrators 
• have experience providing guidance and training to teams through written and visual communication as well as through in-person or virtual group sessions • be creative, well-spoken, and articulate in order to effectively communicate and build relationships with the team and our clients 
• have intermediate proficiency with Microsoft Suite
• work well in a team environment, but also able to work independently and be results driven
• innovate by thoughtfully experimenting and re-imagining traditional solutions to create and facilitate a culture of continuous improvement and collaboration designed to empower and connect co-workers and clinical staff as One UNC Health Community

Position Preferences:

• have the ability to create and maintain resources and deliverables for new and ongoing initiatives
• have experience with business management system
• have experience within a clinic or medical center environment 

Other Information

Other information:
Education Requirements:
● Bachelor’s degree in an appropriate discipline.
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● If a Bachelor's degree: Three (3) years of experience in quality team facilitation, project management, process improvement or quality data analysis role. Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.
● If a Master's degree: One (1) year of experience in quality team facilitation, project management, process improvement or quality data analysis role. Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.
Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: NCHEALTH

Entity: Health Alliance

Organization Unit: Change Management and Admin 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes