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Job ID: 12986
Location: Morrisville, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
The Enterprise Support Services Business Practice Improvement Manager is responsible for overseeing daily activities associated with one or more medium to large-scale projects across UNC Health Care. Initial projects will focus on Supply Chain operations; future projects will align with business needs. Projects can range from implementing new structures, to designing new processes, and/or to assessing and improving the efficiency of core business functions. This individual develops the project execution strategy, supporting business case and various high-level stakeholder and project management plans required to achieve desired outcomes. This individual represents Enterprise Support Services within the UNC Health Care and ensures continual focus on achieving desired project outcomes. This individual will work within the Enterprise Support Services Project Management structure and interface daily with stakeholders from UNC Health Care entities and external consultants (as needed) to successfully define, plan, executive and deliver desired outcomes. This individual will work collaboratively with a variety of entities, administrative leaders/teams, groups of physicians, clinicians and executives to achieve desired outcomes while maintaining culture of high performance. This individual reports to the Director of Enterprise Support Services. This individual will work within a team of Business Practice Improvement Managers to achieve system strategic objectives on high-visiblity, high-impact projects.
Description of Job Responsibilities:
Project Strategy - Develops the project execution strategy, supporting business case and various high-level stakeholder and project management plans required to achieve desired outcomes. Works with Director of Enterprise Support Services to ensure that project execution strategy aligns with other concurrent initiatives.
Communication - Communicates with department leadership and key HCS and Entity Leaders to communicate project strategy, direction, and changes.
Facilitation - Frequently leads and facilitates project-related discussions between stakeholder groups and utilizes skills and experience to reach desired outcomes, which may include business process designs, data analysis and visualization, project charters and work plans, etc.
Project Execution - Responsible for delivering assigned projects on time, within budget, and meeting the strategic and business requirements. Oriented to maximize each project’s return on investment Complex Issues - Analyzes and resolves complex issues. Leverages Enterprise Support Services Project Management Office to ensure effective and uniform resolution of potential issues.
Internal Improvement - Independently recognizes areas for internal improvement and works with Director of Enterprise Support Services to develop plans to address. Identifies ways to improve project team performance and determines how next implementation can be accomplished more effectively.
Change Management - Lead identification, facilitation and execution of change management initiatives required to achieve desired project outcomes.
Bachelor's degree in Business Administration, Science or Healthcare-related field
Five (5) years of management consulting, business process improvement design and implementation, project management or related business experience OR an equivalent combination of education, training and experience.
If an Associate's degree: nine (9) years of experience.
If a High School diploma or GED: thirteen (13) years of experience.
Supply Chain experience
Experience working with executives
Master’s degree in Business Administration, Science or Healthcare related field
Project Management certification or Lean Six Sigma training
Knowledge, Skills, and Abilities Requirements:
• Proven ability to lead complex project initiatives, including the ability to lead key elements of multifunction teams.
• Knowledge of project and change management techniques and tools
• Excellent analytical and communication skills, including facilitation and presentation skills
• Proven ability to excel and achieve results in a team-oriented, matrixed environment
• Highly responsive to internal customers
● Bachelor's degree in Business Administration, Science or Health Care-related field
● No licensure or certification required.
Professional Experience Requirements:
● Five (5) years of management consulting, business process improvement design and implementation, project management or related business experience OR an equivalent combination of education, training and experience.
● If an Associate's degree: 9 years of experience.
● If a High School diploma or GED: 13 years of experience.
Knowledge/Skills/and Abilities Requirements:
● Proven ability to lead complex project initiatives, including the ability to lead key elements of multifunction teams. Knowledge of project and change management techniques and tools. Excellent analytical and communication skills, including facilitation and presentation skills. Proven ability to excel and achieve results in a team-oriented, matrixed environment. Highly responsive to internal customers
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Enterprise Support Services
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC: Morrisville
Exempt From Overtime: Exempt: Yes
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.