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HR Specialist - HR Customer Service Center

This job posting is no longer active.

Job ID: 13521
Location: Morrisville, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

The Human Resources Specialist provides administrative support, data entry and data management for HR Service Center and will focus on maintaining the licensure and certification database. This position provides data updates, validation, and basic reporting for Human Resources. The Human Resources Specialist may be assigned responsibility for selected programs and events.

 1. Human Resource Data: Responsible for HR Systems data maintenance (organizational level information). Responsible for validation of data and data audits while maintaining a high level of confidentiality. Identifies and corrects incomplete, improperly or incorrect data through final review and approval of system workflow. Maintains various database information; provides tracking; processes data for reporting and updating/entering information for reporting purposes. 

2. Administrative Support: May be required to provide on-going support of Human Resource programs and events, including but not limited to scheduling, monitoring, and reporting on the effectiveness of the assigned area(s). Key responsibility will include reviewing and utilizing reports, identifying missing or incorrect information received from data source and resolve discrepancies as it relates to the Human Resources administered licensure and certification renewal initiatives of the organization. 

3. Communication & Collaboration: Provides assistance to employees, managers and other Health Care System stakeholders relative to information and issues. Assists employees with completing various HR documents; ensures completeness and accuracy. Provides assistance on data design and needs for special projects. Provides assistance to HR members relative to HR systems processes and procedures. Provides support in documenting HR processes for various systems including SOPs, and workflows. 

4. Program: This position will ensure the accurate and timely maintenance of data associated with employee license renewals and certification. The position will develop knowledge and competencies associated with the process of license and certification renewals. 

Education Requirements: 
Bachelor’s degree in a related field or equivalent combination of education and experience.
Professional Experience Requirements: 

  • If Bachelors degree – No experience required. 
  • If Associates degree - Two (2) years of relevant experience. 
  • If a High School diploma or GED: Six (6) years of relevant experience. 

Knowledge/Skills/and Abilities Requirements: 

Excellent verbal and written communication and organizational skills. Ability to maintain high level of accuracy. Excellent interpersonal skills. Good problem solving and decision making skills. Ability to work independently and as a member of a team. Commitment to confidentiality. Ability to multi-task in a fast-paced environment. Excel proficiency highly preferred. HRIS database experience a plus. 

Job Details 

Legal Employer: NCHEALTH 

Entity: Shared Services 

Organization Unit: HR Customer Service Center 

Work Type: Full Time Standard Hours Per Week: 40.00 

Work Schedule: Day Job 

Location of Job: US:NC:Morrisville 

Exempt From Overtime: Exempt: No 

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process. Learn further E-Verify details in English or Spanish.

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