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Job ID: 13677
Location: Morrisville, NC
Facility/Division: Health Alliance
Status: Full Time
Shift: Day Job
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
This position is with the Collaborative Coaching Services team in the department of Practice Quality and Innovation (PQI) within the UNC Health Alliance, supporting UNC-owned and independent practices within our clinically integrated network to achieve success in value-based care. Under the direction of the Coaching Manager and Director of Change Management, the Quality Improvement (QI) Coach supports the implementation, optimization, pilot and spread of best practices for key system initiatives, as well as population and preventive health excellence. The ideal candidate will perform in-depth problem solving, independent decision-making and coordination of quality programs. The coach will collaborate with medical providers, clinical staff members, and administrative leaders to promote the improvement in areas of clinical quality, patient experience, value-based care, and staff well-being. Coaches promote best practice use of population health tools across the HCS by partnering with teams to facilitate improvement projects, train and empower front-line staff, and encourage change for the better. The coach helps lead pilot testing of new tools or workflows, using rapid cycle improvement/PDSAs to guide projects, and then spreads new learnings and improved processes to other practice locations. The coach works closely with others within the UNC Health Alliance, such as Clinical Implementation Coaches, Population Health Services, and other stakeholders to support spread and implementation.
● Bachelor’s degree in an appropriate discipline.
● No licensure or certification required.
Professional Experience Requirements:
● If a Bachelor's degree: Three (3) years of experience in quality team facilitation, project management, process improvement or quality data analysis role. Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.
● If a Master's degree: One (1) year of experience in quality team facilitation, project management, process improvement or quality data analysis role. Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.
Knowledge/Skills/and Abilities Requirements:
Legal Employer: NCHEALTH
Entity: Health Alliance
Organization Unit: Change Management and Admin
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: Yes
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.