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Supervisor Administrative Support - FP PAC Operations Pay
This job posting is no longer active.
Job ID: 13828
Location: Chapel Hill, NC
Facility/Division: UNC Faculty Physicians
Status: Full Time
Shift: Day Job
Job Description
Description
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
This position provides direction and supervision to a large group (ten or more) of clerical employees, including selection, counseling, scheduling, and distributing workload. Employees in this class are considered experts within the area of assignment and provide assistance to both subordinates and other staff.
Responsibilities:
1. Ensures all staff are properly trained. Provides on-the-job training and identifies broader training needs that may be addressed with formal training for the unit.
2. Establishes departmental goals and objectives. Develops policies and procedures to accomplish objectives. Communicates new and changes to existing policies and procedures.
3. Establishes priorities within the unit supervised, establishes work schedules, organizes and directs the flow of work. Adjusts individual assignments to meet the needs of the unit.
4. Provides input to departmental budget process and monitors to ensure fiscal accountability. May establish work unit operational budget.
5. Resolves work problems utilizing operational, technical, and program knowledge. Serves as primary resource for employees with regard to problems, interpretation and application of policies and procedures.
6. Reviews work of subordinates and productivity reports to ensure that the quality and quantity of work performed meets internally established goals for timeliness and to determine areas for improvement. Suggests and participates in quality improvement initiatives for the work unit and the department.
Other Information
Other information:
Education Requirements:
● High School diploma or GED
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● Four (4) years of clerical or administrative experience
● If Bachelor's degree, two (2) years of clerical or administrative experience required
● If Associate's degree, three (3) years of clerical or administrative experience required
Knowledge/Skills/and Abilities Requirements:
Customer Focus: Makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems.
Technical expertise: Understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate.
Coachability: Receptive to feedback, willing to learn and embraces continuous improvement.
Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements.
Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan.
Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee.
Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation.
Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
Job Details
Legal Employer: STATE
Entity: UNC Faculty Physicians
Organization Unit: FP PAC operations pay
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
Diversity Statement
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
Equal Employment Opportunity
UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.
To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process. Learn further E-Verify details in English or Spanish.
UNC Health supports your right to work. View the Right to Work Statement in English or Spanish.
