Join our Talent Network
Skip to main content
Candidate Feedback

*Important Notice:

Applying for Jobs:

Thank you for your continued interest in career opportunities with UNC Health! Please note the following:

  • Current teammates of UNC Health looking to apply for a position outside of their current payroll entity, please close this notice and continue your job search and application as an external applicant. Please be sure to use your personal email address and not your UNC Health email address.
  • Current teammates of UNC Health looking to apply for a position within their current payroll entity, please apply as an internal applicant through Employee Self Service. Teammates applying internally, please be sure to have your teammate ID and UNC Health email address redily availble.

Discovery Teammate Referral Program:

**This referral program is applicable to teammates within UNC Health's core facilities and divisions. This includes UNC Health Caldwell, UNC Health Chatham, UNC Health Alliance, UNC Hospitals (UNC Medical Center, UNC WakeBrook, UNC Hillsborough, and UNC Faculty Physicians), UNC Health Johnston, UNC Physicians Network, UNC Health Rex, UNC Rex Holly Springs, UNC Health Rockingham, and Shared Services.**

Current teammates, looking to refer someone? Check out our Teammate Referral Program to earn extra cash!

Current teammates, please ensure that you submit your candidate in our system, before they apply. For teammate referral guidelines and eligibility, click here.

myCareer Development Resources:

Current UNC Health teammates also now have access to our myCareer - Career Development Resources, which provide tools and guidance to employees to create a career plan.


Need further assistance? Please submit a request through the myHR Portal.

Teleacute Support Specialist - Virtual Care

This job posting is no longer active.

Job ID: 13994
Location: Chapel Hill, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.


The Teleacute Support Specialist coordinates to ensure successful and timely audio/visual (AV) consults occur between a provider and patient in the inpatient hospital setting. This individual is responsible for communicating with the consulting provider and the telepresenter, at the originating site, to complete scheduling requirements, arrange for any patient needs, and provide technology support to ensure patient, provider, and telepresenter readiness for the AV consult. In addition to AV consult scheduling and communication, maintains daily reports, participates in projects and operations support, assists with development of departmental and program standards, and provides professional assistance to physicians, clinical staff, administrative staff, and management staff. The Teleacute Support Specialist may also complete administrative oversight and tasks related to Virtual Care Services operations. This is a remote position and scheduled work hours are Monday – Friday 8:00am to 5:00pm with flexibility to work as early as 7:00am or as late as 6:00pm as needed. May also include rotating weekend coverage in the future.

1. Works with consulting provider and telepresenter/requesting entity to schedule the AV consult 

2. Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations. 

3. Assists with determining patient readiness for AV consult and makes arrangements for interpreters or other services necessary to effectively complete the AV consult 

4. Connects via AV consult technology to the telepresenter/patient to ensure all technology is working correctly, complete any troubleshooting, and provide a warm handoff to the consulting provider. 

5. Provides guidance to the telepresenter and patient throughout setup to ensure optimal AV consult environment, patient positioning, etc. 

6. Provides on-demand technology support & trouble shooting for patients/telepresenters/clinical staff/providers when needed 

7. Utilizes [email protected] to monitor consults via system lists & pools to ensure timeliness of responses 

8. Answers and responds to incoming calls, messages, and emails 

9. Collects data and feedback for report outs and quality improvement 

10. Effectively uses Microsoft office products in order to produce reports and documents 

11. Works to meet internal and external customer needs according to program standards 

12. Completes tasks as assigned by Virtual Care Services leadership 

13. Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers. Demonstrates willingness to change to ensure continuous improvement. 

14. Accountability: Manages performance to meet expected results 

15. Effectively precepts new co-workers as assigned. 

16. Cross-training and cross-coverage for ambulatory virtual patient support as needed 

Other Information

Education Requirements:
● High School Diploma or GED

Professional Experience Requirements:
● Two (2) years of customer service and/or clerical experience required.

Knowledge/Skills/and Abilities Requirements: Ability to perform the essential functions of the position as outlined above. Demonstrated effective communication and interpersonal skills. Demonstrated ability to engage positively with patients and families and to work as a team with staff and clinics. Ability to use a computer to document required information into the electronic medical record. Customer-focused orientation. Proficiency with technology; adept at trouble-shooting/problem-solving technology necessary for video and phone visits. Ability to help patient connection to video in any health care setting. Experience in a healthcare setting and understanding of medical terminology preferred.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Virtual Care Center - Admin 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
Share: mail
Testimonial: Jackie image
Testimonial: Namoi Hunt image
Testimonial: Letisha Guasp image
Testimonial: Kurt Kremer image
Testimonial: Jacob Jacoby image
Testimonial: Bianca Contreras image
Testimonial: Madeline White image
Testimonial: Thomas Johnson image
Testimonial: Kristin Mooring image
Testimonial: Tamara Leary image
Recent Job Searches
Recently Viewed Jobs

Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity and affirmative action employer.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

All interested applicants are invited to apply for career opportunities. Please refer to our Employment Application Accessibility page if you need a reasonable accommodation to search and/or to apply for a career opportunity.

To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process.

Learn further E-Verify details in E-Verify (English) or E-Verify (Spanish).

UNC Health supports your right to work. View the Right of Work Statement (English) or Right of Work Statement (Spanish).

View the KNOW YOUR RIGHTS (English) or the KNOW YOUR RIGHTS (Spanish)posters.

View the PAY TRANSPARENCY (English) or the PAY TRANSPARENCY (Spanish)Nondiscrimination provision posters.

View the Federal Workplace poster. View our EEO/AA Policy Statement.