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HCS Systems Architect - Network Services
Job ID: 13340
Location: Morrisville, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job
Job Description
Description
Work from home HCS Systems Architect position.
This position may involve support of various hospitals and health care systems within the UNC Health Care System, but will be employed by Rex Hospital, Inc. (this includes, but is not limited to, for purposes of payroll, health benefits, retirement options, and applicable policies).
UNC Health is seeking a Citrix Architect who will design, build, and provide advanced technical support for its Citrix environment. Currently, the UNC Health Citrix Team supports multiple Citrix sites hosting 550 virtual applications, over 2,000 shared virtual desktop sessions, and approximately ~20,000 con-current users. The position requires advanced knowledge of the architecture and implementation for the Citrix portfolio of products including Citrix Virtual Apps and Desktops, Citrix Provisioning Services, Citrix StoreFront, Citrix Studio, and Citrix Director. The Citrix architect will serve as technical lead and subject matter expert in planning and implementation of Citrix rollout strategies for application and desktop virtualization for the health care system.
• Advanced knowledge and experience designing, maintaining, and capacity planning for Citrix Virtual Apps and Desktops, Citrix Director, Citrix StoreFront, Citrix Provisioning Services, Citrix WEM, and associated infrastructure in a large, multi-site Citrix deployment.
• Experience establishing standards and best practices for designing, building, and maintaining Citrix deployments and associated infrastructure to current industry and organizational best practices.
• Evaluate, design, and deploy appropriate Citrix technology solutions for various applications using Citrix Virtual Apps and Desktops, Citrix Provisioning Services, Workspace Environment Manager, and Citrix App Layering.
• Work with the Technical Engineering Team to mentor and share knowledge of Citrix administration and industry best practices.
• Monitor the health of the Citrix infrastructure and user experience using tools such as Citrix Director, Citrix Studio, ExtraHop, and SolarWinds. Leverage monitoring tools to generate reports for advanced troubleshooting and infrastructure capacity planning.
• Advanced knowledge and experience with designing and supporting user profile management solutions in Citrix using Citrix UPM and FSLogix for a consistent and improved user experience across virtual applications.
• Advanced knowledge and experience with Microsoft Group Policy and Citrix Workspace Environment Manager configuration management tools to streamline the Citrix user experience and improve user logon times.
• Advanced knowledge and experience with Citrix StoreFront, including implementing and managing multiple StoreFront sites, integrating alternative authentication techniques such as SAML, and 2FA solutions.
• Advanced knowledge and experience with PowerShell scripting to automate and streamline complex administrative tasks.
• Serves as a technical escalation point for troubleshooting and resolving advanced issues with Citrix infrastructure, virtual applications, and virtual desktops.
Highly Preferred Include:
- 5+ years of experience with Windows client/server networking including Windows domain and authentication, Active Directory, logon scripts, policies, client and network security, name resolution and time synchronization services.
- 5+ years of experience with server configuration and installation, performance and network monitoring tools, operating system upgrades and migrations, and strong troubleshooting skills with hardware and software.
- 4+ years of experience with Citrix XenApp/XenDesktop, Storefront and PVS Asset: Any of the following certifications: Microsoft (MCSE), ITIL certification, Citrix Assets Include:
- Experience with Citrix XenApp/XenDesktop
- Experience with Citrix PVS
- Experience with Citrix Storefront
- Experience with Microsoft GPOs
- Experience with Authentication methods
- Knowledge of ITIL and Enterprise Architecture (EA) principles and processes
- Client focused approach with strong interpersonal skills and close attention to detail
- Advanced troubleshooting skills
- Good time management skills with the ability to work with minimal supervision and meet deadlines
Other Information
Other information:
Education Requirements:
● Bachelor’s degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● If a Bachelor's degree: Five (5) years of relevant experience.
● If an Associate's degree: Nine (9) years of relevant experience.
● If a High School diploma or GED: Twelve (12) years of relevant experience.
Knowledge/Skills/and Abilities Requirements:
● Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.
Asset:
Any of the following certifications: Microsoft (MCSE), ITIL certification, Citrix
Assets Include:
- Experience with Citrix XenApp/XenDesktop
- Experience with Citrix PVS
- Experience with Citrix Storefront
- Experience with Microsoft GPOs
- Experience with Authentication methods
- Knowledge of ITIL and Enterprise Architecture (EA) principles and processes
- Client focused approach with strong interpersonal skills and close attention to detail
- Advanced troubleshooting skills
- Good time management skills with the ability to work with minimal supervision and meet deadlines
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: IT Network Services
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: Yes
Diversity Statement
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
Equal Employment Opportunity
UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.
To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process. Learn further E-Verify details in English or Spanish.
UNC Health supports your right to work. View the Right to Work Statement in English or Spanish.
