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Technical Project Manager - Marketing Technology

Job ID: 14657
Location: Raleigh, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Position Title:

Technical Project Manager

Location:

Options of full-time onsite in Raleigh-Durham, hybrid or full-time remote

Job Summary:

The Technical Project Manager uses proven project management methodologies to ensure the success of Marketing Technology led initiatives, including a compete rebuild of the UNC Health consumer web experience. The person in this role works closely with internal teammates and external partners to adopt and apply process, approaches and tools that foster communication, collaboration, and accountability and accelerate value delivery.

Key Responsibilities:

· Serve as a resource and coach to internal teammates in adopting agile methodologies as appropriate and needed

· Implement and maintain processes and tools to identify, define and distribute work across team efficiently, effectively, and fairly

· Support adoption and consistent use of enabling technologies (Asana, Jira, etc.) for project intake, backlog management, etc.

· Closely collaborate with external partners to ensure internal dependencies and commitments are clearly defined, understood, and acted upon

· Leverage knowledge and experience and demonstrate judgement and adaptability in making recommendations on most effective project management approach based on evaluation of unique aspects of each defined initiative

· Keep us all on track without insulting or alienating teammates

· Manage and coordinate meetings, including any agile ceremonies adopted by team

· Develop understanding of business priorities and needs and translate into clearly defined requirements or user stories

    · Develop and maintain useful and effective tracking and reporting to ensure teammates, stakeholders and leadership have visibility into projects including progress and impediments.

    The candidate of choice will need:

    · Proven ability to manage complex technical projects including web and app development, platform implementations and system integrations

    · Knowledge and experience with multiple project management methodologies and an ability to apply and adapt those best suited to specific engagements

    · Advanced knowledge of agile methodologies required; relevant certifications preferred

      · Advanced skill in mentoring, coaching, training, listening, providing feedback and performance management

      This job profile is intended to provide a representation of responsibilities required. Employees may be requested to perform job-related tasks other than those specifically presented in this profile.

      Qualifications preferred:

        · Bachelor or advanced degree from an accredited program in business administration, computer science, information systems management or related field 5+ years related professional experience


        Other Information

        Other information:
        Education Requirements:
        ● Requires a Bachelor’s degree in related degree
        Licensure/Certification Requirements:
        ● No licensure or certification required.
        Professional Experience Requirements:
        ● Requires five (5) years of relevant experience or three (3) years at a top tier consulting firm.
        Knowledge/Skills/and Abilities Requirements:
        ● • Experience with an enterprise-level CRM/email marketing software provider (e.g. Salesforce Marketing Cloud, Health Cloud), Marketo, SAP, ZOHO, or Microsoft Dynamics) or a Salesforce Certification
        • Practical experience or coaching teams on Marketing Cloud journey design, automation, triggers, data management and implementation.
        • Knowledge and application Adobe Experience Manager, Acquia or Sitecore Experience
        • Supporting Salesforce APIs and data exchanges within Salesforce Cloud ecosystem or from other third party applications (e.g. Microsoft Azure, Pardot, Teradata or Oracle)
        • Advanced understanding of Apex Triggers, Classes and SOQL
        • Proficiency with any one of the following scripting languages required: HTML, and CSS, PHP, Liquid Coding, JavaScript (e.g. JQuery), C++, etc. Python, R, or other coding
        • Ability to consult with developers on SF1 mobile configuration, Visualforce pages, and Data Loader
        • Familiar with data and file format, and data exchanges such as JSON, APIs


        Job Details

        Legal Employer: NCHEALTH

        Entity: Shared Services

        Organization Unit: Marketing Technology 

        Work Type: Full Time

        Standard Hours Per Week: 40.00

        Work Schedule: Day Job

        Location of Job: US:NC:Raleigh

        Exempt From Overtime: Exempt: Yes



        This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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        Diversity Statement

        The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

        Equal Employment Opportunity

        UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

        To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process. Learn further E-Verify details in English or Spanish.

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