Hospital Quality Leader - Hospital Quality & Innovation

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

This is a hybrid role.

Summary: 

This position is responsible for leading complex initiatives across the UNC Health hospitals by managing interdisciplinary projects and programs. Key initiatives include coordination of selection and performance for hospital organizational goals and monitoring and improving performance across a wide range of hospital quality incentive and public reporting programs including the annual Leapfrog Survey and Hospital Safety Grade. The position works within the Hospital Quality and Innovation Department and will regularly collaborate with leadership and staff across UNC Health as well as key business partners from the Information Services Department, Enterprise Analytics and Data Sciences, and other improvement and operational departments. 

This individual reports to the Hospital Quality and Innovation Executive Director. 

Responsibilities: 

1. Provides quality and organizational excellence by leading cross-functional quality and process improvement initiatives. Serves as mentor to specialists and analysts. Influences leaders and leads complex improvement projects. May supervise specialists, analysts or administrative support staff. 

2. Customer Service-Facilitator or negotiator that can assist in areas of disagreement. Ability to step into a bad situation and change the direction by emphasizing empathy and willingness to do the right thing. Able to get people to look at things objectively and pick the best solution for the system. 

3. Measurement & Analysis-Identifies and drives analytic needs for improvement projects/initiatives. Supports leaders in development of problem charter and selection of best approach to solve a particular problem. Mastery of basic statistical concepts, tools and techniques Teaches/mentors others on basic topics and able to assist others with advanced topics. 

4. Problem Solving & Implementation-Makes decisions based on analyses and data. Challenges leaders and their current processes when improvement is needed. Develops interventions and initiatives based on data. Able to resolve conflicts across multiple departments. Able to sell concepts to other departments/divisions. Strives to implement solutions that span multiple departments/divisions. Identifies methods for solving problems that eliminate steps, speeds processes, and reduces complexity. 

5. Project Management-Influences and gains commitment from all members of project team. Able to identify resources necessary to meet project needs (budget, personnel, and leadership). Able to obtain and maintain executive support for project through communication and leadership. Acts as a consultant or mentor to other groups interested in implementing similar solutions. Key participant in executive committees. Leads complex improvement projects. 

6. Tools, Methodologies & Technologies-Leads/manages/Mentors specialist and analyst regarding tools, methodologies and technologies. Provides cross-functional, cross business, cross area work. 

Preferred Qualifications: 

• Experience with hospital-based quality incentive or public reporting programs preferred. 

Other Information

Other information:
Education Requirements:
● Bachelor’s degree in an appropriate discipline.
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● If a Bachelor's degree: Three (3) years of experience in quality team facilitation, project management, process improvement or quality data analysis role. Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.
● If a Master's degree: One (1) year of experience in quality team facilitation, project management, process improvement or quality data analysis role. Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.
Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Hospital Quality & Innovation 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes