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NetScaler (ADC) – HCS Senior Systems Engineer - ISD Network Services

Job ID: 8689
Location: Morrisville, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


This position may involve support of various hospitals and health care systems within the UNC Health Care System, but will be employed by Rex Hospital, Inc. (this includes, but is not limited to, for purposes of payroll, health benefits, retirement options, and applicable policies).

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

NetScaler (ADC)/Load Balancer - Sr. Systems Engineer 

As a Senior NetScaler (ADC) Engineer, you will be joining our team of professionals who are responsible for the build, design, and support of NetScaler (ADC) environment including security best practices and standards. Currently, UNC Health has ~700 NetScaler VIPs (virtual IP addresses, 8 SDXs, 8 MPXs, 2 ADMs and 60 VPXs. 

NetScaler (ADC) 

  • Experience and knowledge of NetScaler VIP configuration, build and support. 
  • In-depth Experience with NetScaler (load balancing) upgrades (plan, test, build and implement). 
  • Experience in a HA - Multi-Site enterprise environment (GSLB) with the ability to support, plan and implement structured upgrades. 
  • Experience with NetScaler (load balance) security protocols/best practices, including Web Application Firewall and SSL VPN. 
  • Experience with AAA - Authentication Authorization Auditing integration. 
  • Utilize the Application Delivery Management (ADM) environment for the configuration of monitoring and delegation. 
  • Experience with networking concepts including but not limited to DNS, segmentation, protocols/services, and HTTP request/response. 
  • Experience with modern security standards like TLS 1.2 and 1.3, along with SSL encryption methods such as SSL Offloading and SSL Bridging. 

Highly Preferred Include: 

  • 5+ years of experience with Windows client/server networking including Windows domain and authentication, Active Directory, logon scripts, policies, client and network security, name resolution and time synchronization services. 
  • 4+ years of experience with Load Balancer/NetScaler (ADC) 
  • 2+ years of experience with TCP/IP Network model and its different layers; Application, Transport, Internet, Network Access 


Any of the following certifications: Citrix NetScaler (ADC), Microsoft (MCSE), ITIL certification 

Assets Include: 

  • Experience with NetScaler (ADC)/Load Balancer build and support  Experience with monitoring solutions design and support 
  • Experience with modern security standards 
  • Knowledge of TCP/IP based networking and packet capture solutions 
  • Knowledge of DNS record types 
  • Knowledge of ITIL processes 
  • Client focused approach with strong people skills 
  • Ability and desire to learn and support a variety of systems quickly 
  • Advanced troubleshooting skills 
  • Effectively communicate issues and resolutions per organization policy and practices 
  • Excellent analytical and communication skills 
  • Ability to work well in a team environment 

Other Information

Other information:
Education Requirements:
● Bachelor’s degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● If a Bachelor's degree: Four (4) years of relevant experience.
● If an Associate's degree: Eight (8) years of relevant experience.
● If a High School diploma or GED: Eleven (11) years of relevant experience.
Knowledge/Skills/and Abilities Requirements:
● Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: IT Network Services 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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