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HCS Systems Engineer - IT End User Support
This job posting is no longer active.
Job ID: 13898
Location: Morrisville, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job
Job Description
Description
This position may involve support of various hospitals and health care systems within the UNC Health Care System, but will be employed by Rex Hospital, Inc. (this includes, but is not limited to, for purposes of payroll, health benefits, retirement options, and applicable policies).
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Job Summary:
Member of the Epic Client System team. Provides technical expertise on all Epic Windows systems. Performs server administration and maintains multiple platforms supporting Epic. Assists with the deployment and support of systems and applications supporting Epic and the health care system.
Description of Job Responsibilities:
1. Responsible for installing, upgrading, maintaining, and troubleshooting over 20 different Epic technical systems.
2. Maintain and proactively monitor over 2200 Windows servers, making sure that the Epic Windows infrastructure is always healthy and readily available.
3. Responsible for documenting all build procedures for Epic Windows systems. Also responsible for documenting troubleshooting steps and local client install procedures for other IT teams.
4. Responsible for day to day Epic Client System operations. This includes working with end users and multiple IT teams to troubleshoot and resolve issues as they arise. Also work on projects to implement new Epic features, as well as maintaining and upgrading existing infrastructure.
5. Serve as a liaison between end users, IT teams, Epic, third-party vendors and others as needed to provide a stable and scalable server infrastructure.
Other Information
Other information:
Education Requirements:
● Bachelor’s degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● If a Bachelor's degree: Two (2) years of relevant experience.
● If an Associate's degree: Six (6) years of relevant experience.
● If a High School diploma or GED: Ten (10) years of relevant experience.
Knowledge/Skills/and Abilities Requirements:
● Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.
Job Details
Legal Employer: STATE
Entity: Shared Services
Organization Unit: IT End User Support
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: Yes
Diversity Statement
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
Equal Employment Opportunity
UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.
To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process. Learn further E-Verify details in English or Spanish.
UNC Health supports your right to work. View the Right to Work Statement in English or Spanish.
