Thank you for your continued interest in career opportunities with UNC Health! Please note the following:
Current employees, looking to refer someone? Check out our Discovery Employee Referral Program to earn extra cash!
** Due to the recent switch in our HR and application systems, our HR team is working hard towards implementing a new and improved, mobile friendly Employee Referral solution expected to launch this winter. For applicable positions and referral guidelines, learn more here.
After reviewing the referral guidelines, in the interim, we ask that you submit your employee referral by filling out this form. Please ensure that you submit your referral before your referral has applied to the position. Thank you for your patience during this transition.
Current UNC Health employees also now have access to our myCareer - Career Development Resources, which provide tools and guidance to employees to create a career plan.
Need further assistance? Please submit a request through the myHR Portal.
Job ID: 20235
Location: Chapel Hill, NC
Facility/Division: UNC Medical Center
Status: Full Time
Shift: Day Job
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Provides quality and organizational excellence through support of process improvement initiatives. Utilize quality and process improvement tools, methodologies and technologies to solve business problems and enhance operations.
1. Customer Service-Displays a genuine interest in user's issues and willingness to get involved. Responds promptly and provides frequent updates to keep the user informed of status. Uses diplomacy when saying "no" or redirect when appropriate without causing distress.
2. Measurement & Analysis Identifies a business or process problem and options for solving problem (root causes). Applies analytical skills to process problem and report results. Measures and evaluates process improvement initiatives. Reports information necessary to inform decision makers. Utilizes basic statistical concepts, tools and techniques and maintains awareness of advanced topics.
3. Problem Solving & Implementation-Develops recommendations with supporting facts for best course of action. Understands and applies structured, modular and multi-phased methods for development and implementation of solutions. Strives to reduce complexity in work and implementation. Ensures proper documentation.
4. Project Management-Performs all assigned tasks within scheduled commitments and advises project leader of issues. Active involvement in multiple projects while utilizing time management skills to meet all requirements. Leads internal department projects to successful completion. Participates in work groups and improvement teams.
5. Tools, Methodologies & Technologies-Effectively utilizes new and existing tools, methodologies and technologies to solve business problems and provides solutions that enhance operations, capabilities and competitiveness.
● Bachelor’s degree in an appropriate discipline.
● No licensure or certification required.
Professional Experience Requirements:
● No experience is required.
● If Associates Degree: Four (4) years of experience in quality team facilitation, project management, process improvement or quality data analysis.
Knowledge/Skills/and Abilities Requirements:
● Strong team facilitation, project management, process improvement, data analysis, quality assurance skills.
Legal Employer: STATE
Entity: UNC Medical Center
Organization Unit: OQE Outpatient Perf Imp
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: Yes
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.