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RN Educator - UNC Care Management

This job posting is no longer active.

Job ID: 19849
Location: Chapel Hill, NC
Facility/Division: UNC Medical Center
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Responsible for the development and administers the new coworker orientation, education, and staff development program for hospital based Case Managers, Outcomes Specialists, Clinical Documentation Specialists, Team Assistants, and Medical Social Workers. 

This Educator role will be responsible for promoting professional development and growth within the Care Management team at UNC Hospitals. Some of these responsibilities include onboarding all Care Manager and Social Worker new hires, developing and maintaining competencies for current Care Managers and Social Workers, and identifying opportunities to streamline processes and mitigate risk to the patient and the organization. They will partner with Care Management leadership and other educator roles within the Department.

The typical schedule for this role will be traditional business hours with some weekend requirements as needed. The ideal candidate for this position will have hospital care management experience, enjoy teaching other professionals, and working in an energetic team environment.

Description of Job Responsibilities: 

1. Provides educational consult to departmental coworkers/leaders, physicians, and coworkers/leaders in other departments to foster a better understanding of case management practice and improve outcomes.
2. Represents the department on the Nursing Education Council.
3. Works collaboratively with the management team to develop professional and leadership skills of coworkers (point person/preceptor/other).
4. Maintains case management competencies related to utilization review and discharge planning.
5. Works collaboratively with the management team to expand social work practice and educate Medical Social Workers and other coworkers to these new social work programs.
6. Works collaboratively with the Systems Support Specialist to develop testing scenarios and test new software or upgrades to the case management information system(s).
7. Serves as the primary point of contact for new coworkers during orientation. Coordinates the orientation schedule, assigns and serves as a resource for unit/area-based preceptors, and participates in the evaluation of new coworkers during their probation period.
8. Works closely with management to review outcomes for all disciplines to identify areas of departmental, team, discipline, or individual education/PI/staff development. Develops the education plan to improve outcomes.
9. Develops and maintains an online case management educational library.
10. Actively escalates issues to management where education efforts have been exhausted and management intervention is required. 

Other Information

Education Requirements: 

  • Bachelor's degree in a healthcare or business-related field. Master's degree preferred.

Licensure/Certification Requirements: 


Professional Experience Requirements:

  • Expertise in case management and previous experience as an adult educator required.

Knowledge, Skills, and Abilities Requirements: 

  • Advanced computer competence; Experience with PowerPoint and Visio

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: UNCH Care Mgmt-Medical Center 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes

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The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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