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Lab Customer Service Rep - Rex Cancer Care Center

Job ID: 21739
Location: Raleigh, NC
Facility/Division: UNC REX Healthcare
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
Provides customer services and schedule services and performs phlebotomy within the UNC Rex Laboratory departments.

Professional Experience Requirements:
●If high school diploma, one (1) year of phlebotomy experience required
●If graduation from a phlebotomy program, no previous experience is required.

JOB STANDARDS and ESSENTIAL DUTIES AND RESPONSIBILITIES:

1.0 Maintains an environment of safety for patients, self and others. 

1.1 Appropriate PPE is worn at all times. 1.2 PPE that is soiled or damaged is replaced. 1.3 Responsible for maintaining a professional work area throughout the shift. 1.4 Ensures at the end of the shift that supplies are restocked, bench tops and any soiled areas are cleaned. 

2.0 Performs, analyzes, and results waived medical laboratory tests procedures according to established protocols. 

2.1 Operates departmental equipment according to standard operating procedures. 2.2 Results test within the established turnaround times determined by standard operating procedures and policies. 

3.0 Maintains and reports accurate test results using documented communication channels. 

3.1 Reviews pending logs at the throughout the shift and is accountable for all specimens, following up on any discrepancies. 3.2 Notifies doctor, nurse or office staff if testing will be delayed or cancelled. 3.3 Consistently reports errors in the Laboratory CQI database. 3.4 Answers telephone and provide information to optimize laboratory communication.

4.0 Processes clinical specimens according to established departmental procedure. 

4.1 Ensures that specimens requiring additional testing are distributed to the appropriate area. 4.2 Coordinates specimens and requisitions for reference laboratory testing 4.3 Prepare and take STAT specimens to appropriate laboratory for processing. 

5.0 Handles Outreach specimens according to stand operating procedure. 5.1 Prepares samples for courier transport. 5.2 Sorts courier drop offs and documents on received log. 5.3 Accurately labels specimens according to standard operating procedures. 5.4 Follows proper protocol to ensure the integrity of all laboratory specimens. 

6.0 Performs and documents quality control on assigned laboratory equipment to ensure accurate test performance. 

6.1 Ensures quality control is current and documented before beginning an assay. 

7.0 Performs preventive maintenance and basic troubleshooting on assigned laboratory equipment as required.

7.1 Troubleshoots instruments/equipment and requests service calls if necessary. 7.2 Communicate instrument/equipment issues with tech or designee. 7.3 Ensures QC is completed and acceptable before beginning an assay. 7.4 Ensures that instrument/equipment is functioning properly and within standard operating protocols. 

8.0 Maintains departmental supplies and inventory. 

8.1 Inventories, stocks and rotates supplies. 8.2 Prepares solutions, reagents and stains following documented laboratory procedures. 8.3 Alerts appropriate staff of inventory concerns. 8.4 Uses reagents with shorter expiration dates before those with longer expiration dates. 8.5 Ensures samples and reagents are stored in the appropriate location and are discarded at the proper intervals. 

9.0 Maintains proficiency in appropriate LIS/IT computer programs. 

9.1 Operates the computer system utilizing routine programs to receive specimens and to retrieve and print laboratory data. 9.2 Demonstrates proper handling of add-on testing orders. 

10.0 Responsible for training, education and required reading. 

10.1 Assist in training and education of new and fellow employees. 10.2 Responsible for reading procedures during training and subsequent revisions. 10.3 Must document review of revised and new standard operating procedures prior to the approval date. 10.4 Responsible for review and acknowledgement of mandatory policies, job description and completion of annual safety training within the time frames established by the organization. 10.5 Maintains two (2) hours of continuing education per year according to policy. 10.6 Complete competency materials within established time period. 

11.0 Function in a manner that allows them to be deemed trustworthy and reliable. 

12.0 Performs specimen collection by venipuncture as necessary following documented policies and procedures 

12.1 Verifies specimen requirements and appropriate collection procedures prior to specimen collection. 12.2 Maintains positive specimen identification throughout the specimen collection process. 12.3 Legibly handwriting date, time and collector ID on all specimens collected. 12.4 Perform venipunctures as requested in all areas of clinic and other designated units if necessary. 

13.0 Communicates with appropriate lab, clinic, and office staff 

13.1 Communicate with front desk staff and MA’s with regard to patient scheduling 13.2 Communicate patient needs/concerns to appropriate care provider (RN, NP, PA, MD). 13.3 Notify designated RN if port-a-cath access for blood draw is requested by patient. 13.4 Assist physicians in retrieval of laboratory data/documents 

14.0 Other duties as assigned, including but not limited to covering staffing need needs at other HONC locations. 

Other Information

Education Requirements:

● High school or GED
Licensure/Certification Requirements:
● Phlebotomy certificate strongly preferred.
Professional Experience Requirements:
If high school diploma, one (1) year of phlebotomy experience required
If graduation from a phlebotomy program, no previous experience is required.
Knowledge/Skills/and Abilities Requirements: Phlebotomy and patient care experience is required.


Job Details

Legal Employer: NCHEALTH

Entity: UNC REX Healthcare

Organization Unit: Rex BR Onc Infusion Lab 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: No



This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

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