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Citrix Senior Technical Engineer - ISD Network Services

Job ID: 13356
Location: Morrisville, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


This is a remote position for someone living in the following states: Arizona, Florida, Georgia, Iowa, Kentucky, Maryland, Michigan, Mississippi, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, West Virginia, Wisconsin

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

UNC Health is seeking a Citrix Sr. Systems Engineer who will build, plan, and provide advanced technical support for its Citrix environment. Currently, the UNC Health Citrix Team supports multiple Citrix sites hosting 550 virtual applications, over 2,000 shared virtual desktop sessions, and approximately 20,000 con-current users. The position requires advanced knowledge of the support and implementation for the Citrix portfolio of products including Citrix Virtual Apps and Desktops, Citrix Provisioning Services, Citrix StoreFront, Citrix Studio, and Citrix Director. The Citrix Sr. Engineer will serve as a subject matter expert in support, planning, and implementation of Citrix rollout strategies for application and desktop virtualization for the health care system.

• Advanced knowledge and experience deploying, maintaining, and supporting Citrix Virtual Apps and Desktops, Citrix Director, Citrix StoreFront, Citrix Provisioning Services, Citrix WEM, and associated infrastructure in a large, multi-site Citrix deployment. 

• Experience maintaining Citrix deployments and associated infrastructure to current organization application and security standards through regular OS and application patching and infrastructure monitoring. 

• Monitor the health of the Citrix infrastructure and user experience using tools such as Citrix Director, Citrix Studio, ExtraHop, and SolarWinds. Leverage monitoring tools to generate reports to assist Technical Architecture team and management with capacity planning. 

• Advanced knowledge and experience with user profile management in Citrix using Citrix UPM and FSLogix for a consistent and improved user experience across virtual applications. 

• Advanced knowledge and experience with Microsoft Group Policy and Citrix Workspace Environment Manager configuration management tools to streamline the Citrix user experience and improve user logon times. 

• Advanced knowledge and experience with Citrix StoreFront, including managing multiple StoreFront sites, alternative authentication techniques such as SAML, and 2FA solutions. 

• Experience with PowerShell scripting to automate and streamline complex administrative tasks. 

• Serve as a technical escalation point for troubleshooting and resolving advanced issues with Citrix infrastructure, virtual applications, and virtual desktops. 

• Collaborate with the Technical Architecture team to evaluate, design, and deploy appropriate Citrix technology solutions for various applications using Citrix Virtual Apps and Desktops, Citrix Provisioning Services, Workspace Environment Manager, and Citrix App Layering. 

• Work collaboratively with other internal technical teams, application owners, and vendors to provide advanced technical consultation on build, implementation, and integration of Citrix with new and existing enterprise application solutions. 

• Evaluate gaps between strategy and design to implement infrastructure and process enhancements in all aspects of Citrix systems implementations and workflows by identifying standard procedures, optimizations, automation, and process improvements. 

Highly Preferred:

• 5+ years of experience with Windows client/server networking including Windows domain and authentication, Active Directory, logon scripts, policies, client and network security, name resolution and time synchronization services. 

• 5+ years of experience with server configuration and installation, performance and network monitoring tools, operating system upgrades and migrations, and strong troubleshooting skills with hardware and software. 

• 4+ years of experience with Citrix XenApp/XenDesktop, Storefront and PVS 


Any of the following certifications: Microsoft (MCSE), ITIL certification, Citrix 

Assets Include: 

• Experience with Citrix XenApp/XenDesktop 

• Experience with Citrix PVS 

• Experience with Citrix Storefront 

• Experience with Microsoft GPOs 

• Experience with Authentication methods 

• Client focused approach with strong interpersonal skills and close attention to detail 

• Advanced troubleshooting skills 

• Good time management skills with the ability to work with minimal supervision and meet deadlines 

Other Information

Other information:
Education Requirements:
● Bachelor’s degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● If a Bachelor's degree: Four (4) years of relevant experience.
● If an Associate's degree: Eight (8) years of relevant experience.
● If a High School diploma or GED: Eleven (11) years of relevant experience.
Knowledge/Skills/and Abilities Requirements:
● Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: ISD Network Services 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process. Learn further E-Verify details in English or Spanish.

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