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Nutrition Assistant Support Technician

Job ID: 21508
Location: Raleigh, NC
Facility/Division: UNC REX Healthcare
Status: Full Time
Shift: Variable

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Maintains expert knowledge of Computrition to provide database management and first line support for Computrition. Provides training, support, and trouble-shooting for Computrition. Facilitates problem solving through communication with ISD. Uses excellent communication skills. Assists patients with menu selections, when needed, as part of At Your Service (AYS) assuring compliance with physician prescribed Medical Nutrition Therapy (MNT) according to the individualized needs. Other duties may be assigned.

1. Maintains an environment of safety for patients, self, and others by maintaining Computrition database for allergies, restrictions, accuracy of ingredients, medical nutrition therapies, recipes, and food items.
2. Properly prepares patient nourishments and enteral nutrition products according to HACCP guidelines.
3. Maintains an up to date level of familiarity with Computrition software and various systems applications to include upgrades, updates, processes, and principles utilized with Computrition functionality. Provides quality control resulting in safe patient care related to meals. Participates in educational opportunities to keep current with Computrition.
4. Facilitates basic troubleshooting/connectivity issues for FNS management and co-workers. Responds to end-user inquiries and ensures they are informed on the status and progress of problems. Facilitates resolution, escalating problems to next level of support as needed.
5. Functions as Department Database Manager for Computrition. Enters and updates recipes, nutrition information, and other data. Builds patient menus for all designated MNT and organizes the MNT menu screens for ease of use when Nutrition Therapy Office personnel are taking calls from patients.
6. Assists patients with menu selections, when needed, as part of AYS assuring compliance with physician prescribed MNT according to the individualized needs of the patient with full consideration of patient safety. Ensures correct menu item selection for MNT on AYS orders. Answers the telephone, taking messages and relaying information as needed. This includes answering the patient menu line for the AYS ordering. Provides troubleshooting of patient meal problems to include referring patients in need of assistance to a registered dietitian.
7. Trains FNS employees as needed on Computrition and takes the lead in orienting and training new Nutrition Assistants.
8. Maintains accurate reports and updates such as patients not appropriate to use AYS (NAPS), patients who have missed 2 meals, required meal counts, etc. Conducts Performance Improvement monitoring, measuring and tracking results using specified indicators.

Other Information

Other information:
Education Requirements:
● AOS/AAS or Bachelors in computer science or related field preferred.
Licensure/Certification Requirements:
Professional Experience Requirements:
● At least 2 years computer related experience and/or training in a nutrition care setting or equivalent. Specialized Computrition information systems training and customer service experience preferred.
Knowledge/Skills/and Abilities Requirements:
● Language Skills: Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and group situations to patients, families, and other employees of Rex Healthcare. Mathematical Skills: Ability to work with and apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with problems involving several concrete variables in standardized situations.

Job Details

Legal Employer: NCHEALTH

Entity: UNC REX Healthcare

Organization Unit: Rex FNS Main 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Variable

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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