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Care Redesign Clinical Leader - UNC HCS Care Redesign

Job ID: 23166
Location: Morrisville, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary: Summary: 

We are looking for a team member who shows dedication to excellence, is passionate, and has perseverance toward driving Sepsis best practices across UNC Health. 

The Care Redesign Clinical Leader is responsible for creating project strategy and execution associated with multiple Care Redesign initiatives across UNC Health Care. Projects will focus on improving patient care, reducing cost, and reducing unwarranted clinical variation. 

This individual develops project charters, execution strategy, change management strategy, and manages the work of project teams to achieve desired outcomes. The Care Redesign Clinical Leader represents the Care Redesign team within the UNC Health community and ensures continual focus on achieving desired project outcomes. This individual works within the Care Redesign Department and interfaces daily with key stakeholders across UNC Health entities to successfully define, plan, execute and achieve desired results. This individual also works collaboratively with administrative leaders/teams, clinicians, staff and executives to achieve high performance outcomes. 

This individual reports to the Care Redesign Director. 

Job Responsibilities: 

1. Project Strategy – Develops project charters, execution strategy, and various high-level stakeholder and project management plans required to achieve desired outcomes. Works with Care Redesign team, system leadership, hospital leaders, and specialty programs to ensure project execution strategy aligns with other concurrent initiatives. 

2. Communication – Acts as a key liaison with entity leaders, physicians, shared services, and multidisciplinary teams to communicate project strategy, direction, changes, and impact across departments and organizational structures. 

3. Facilitation and Quality tools – Leads and facilitates project-related discussions between stakeholder groups and utilizes skills and experience to reach desired outcomes, which may include clinical process design, data analysis and visualization, and development of project charters and work plans. 

4. Projects – Delivers assigned projects driven by quality, cost, and variation metrics on time in alignment with strategy and business requirements. Oriented to maximize each project’s impact on improving patient care and outcomes and by reducing patient harms. 

5. Complex Issues – Analyzes and resolves complex issues impacting stakeholders. Manages political issues to engage stakeholder groups and manage downstream impact on hospital quality work. 

6. Change Management – Lead identification, facilitation and execution of change management initiatives required to achieve desired project outcomes. 

7. Quantitative Skills – Able to apply data manipulation and analysis skills for reporting to support hospital quality initiatives. 

8. Clinical Knowledge – Provides both direct and indirect support to clinical leaders and co-workers implementing hospital quality tools and techniques. Includes creating and teaching educational documents. 

· Experience with sepsis care preferred

    Other Information

    Other information:
    Education Requirements:
    ● If non-clinical:
    ·Bachelor's degree or higher in Business Administration, Science or Health Care-related field.
    ·Master’s degree preferred.

    If clinical:
    ·Bachelor's degree or higher in Business Administration, Science or Health Care-related field.
    ·Master’s degree preferred.

    Licensure/Certification Requirements:
    ● If clinical: clinical education required (degree or certification or license acceptable, eg - RN, NP, PA, PT, etc.)
    Professional Experience Requirements:
    ● If non-clinical:
    •Professional Experience: If Master’s degree: five (5) years of relevant experience (eg – healthcare, business, consulting, strategy, project management, quality, performance improvement, design and implementation) –OR– If Bachelor’s degree: seven (7) years of relevant experience (eg – healthcare, business, consulting, strategy, project management, quality, performance improvement, design and implementation). Previous healthcare experience required.

    If clinical:
    ·Clinical Experience: Two (2) years of experience in a healthcare managerial role, or healthcare educator role –OR– Four (4) years of experience in a clinical setting – for example: inpatient, outpatient, home health or hospice.
    AND
    ·Professional Experience: If Master’s degree: three (3) years of relevant experience (eg – healthcare, business, consulting, strategy, project management, quality, performance improvement, design and implementation) –OR– If Bachelor’s degree: five (5) years of relevant experience (eg – healthcare, business, consulting, strategy, project management, quality, performance improvement, design and implementation). 

     Clinical leadership and healthcare experience required.


    Knowledge/Skills/and Abilities Requirements:
    · Proven ability to lead complex project initiatives in a clinical and/or business environment
    · Excellent analytical and communication skills, including facilitation and presentation skills
    · Proven ability to excel and achieve results in a team-oriented, matrixed environment
    · Experience leading groups of stakeholders/leaders to achieve quantifiable results
    · Knowledge of project and change management techniques and tools
    · Highly responsive to internal customers
    · Proficient in Office Suite tools. Prefer applicant with experience in areas such as Tableau, EHR reporting (Crystal reports, workbench, etc.)
    · Proficient in reading, documenting in, and teaching use of an electronic health record. Epic preferred.
    · Understands healthcare cost structures at a high level.
    · Lean Six Sigma Certification or equivalent preferred


    Job Details

    Legal Employer: NCHEALTH

    Entity: Shared Services

    Organization Unit: UNC HCS Care Redesign 

    Work Type: Full Time

    Standard Hours Per Week: 40.00

    Work Schedule: Day Job

    Location of Job: US:NC:Morrisville

    Exempt From Overtime: Exempt: Yes



    This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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    Diversity Statement

    The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

    Equal Employment Opportunity

    UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

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