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Director Supply Chain Operations - Shared Services Center

This job posting is no longer active.

Job ID: 24740
Location: Durham, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

The System Director of Supply Chain Operations (SCO) is responsible for operational oversight and expansion of supply chain shared services to all entities across UNC Health Care System. The Director of SCO assists and supports the HCS Supply Chain Management strategy by facilitating the logistics and delivery of products and supplies on a system-wide basis, leveraging system-wide economies of scale. The Director will be the primary facilitator of all distribution center activities including the management of clinical inventories across the health care system. This position will have system administrative responsibility for the distribution center, central supply areas across the system, clinical inventory management, and a daily analysis of the supply assets across the HCS. Responsible for implementing centralized inventory control and allocation system. The SCO is responsible for developing and implementing a system wide clinical inventory management system which exhibits the concepts of JIT, stockless and consignment systems. This position will lead a team that supports the primary goals of the shared services center to include the enhancement of revenue generating opportunities internally as well as the marketing of services to prospective health care customers. The SCO will develop strategy and implement initiatives in the key areas of clinical inventory management, freight and warehouse operations, demand planning and logistics, as well as lead the creation of a scalable supply chain organization and lead UNC Health Care towards operational excellence. The Director of Supply Chain Operations integrates the systems services with UNC Health Care Systems primary functions, develops/implements system policies and procedures that guide or support the shared services model, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. As the leader, this person may recommend resources/space needed by an entity/department and may participate in the selection of outside services. They serve as a key promoter of the Shared Service Center, which strives to meet and exceed the needs of its internal customers and potential clients. The SCO ensures that all activities are carried out in alignment with system goals. Maintains effective and collaborative relationships with the physicians, clinicians, and leadership at all entities to maximize the success of supply chain operations and initiatives. Represents supply chain on key internal and external committees and forums.


1. Supply Chain Operations- Sets and achieves standards for performance, quality and safety in supply chain operations. Accomplishes operational objectives through planning, organizing, workload management and effective process deployment. Defines standards and service levels that ensure performance excellence (e.g., clinical care, quality, and safety) and ensures compliance with regulatory and accreditation requirements. Plans effectively in the face of ambiguity; anticipates potential risks and develops corresponding contingency plans. Develops and maintains resource plans (staff, materials, equipment, etc.) to support achievement of business objectives and identifies, develops, implements and revises as needed physical facility, equipment, information systems, and/or other non-personnel needs.
2. Long Term Strategic Plans- Builds cross functional teams to develop and implement new ideas and best practices in supply chain operations. Demonstrates adaptability and flexibility in the face of changing demands. Continually monitors the healthcare environment and landscape to identify future growth and business expansion opportunities within supply chain that will provide the highest quality care for our patients and/or maximize operational efficiencies. Interfaces with all UNC Health Care facilities to satisfy their supply needs in the most cost effective manner. Effectively communicates supply chain’s strategies and successfully elicits support and assistance in implementing those strategies
3. Policies and Procedures- Develops policies and procedures that maximize the efficiency and effectiveness of the department. Ensures all proper internal controls are in place to safeguard the assets of the system and satisfy internal and external regulatory requirements.
4. Leading People- Leads people toward meeting the organization's vision, mission, and goals. Provides an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Treats sensitive or confidential information appropriately. Works to improve and reinforce performance of others. Delegates assignments, clarifies expectations and holds others accountable for achieving results related to their area of responsibility. Encourages workforce engagement by building a commitment to excellence. Works collaboratively toward solutions that accomplish organizational objectives.
5. Leading Change- Initiates and manages the change process, taking steps to remove barriers or accelerate its pace. Communicates a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process. Clearly communicates the direction, required performance, and challenges of change to all involved parties. Identifies and enlists the support of key individuals and groups to move the change forward. Obtains and provides resources to implement change initiatives. Serves as a role model by demonstrating commitment to innovation and continuous improvement in organizational performance.

Other Information

Other information:
Education Requirements:
● Bachelor’s degree in Business Administration, Health Administration or related field.
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● Ten (10) years of experience in distribution, logistics or clinical inventory management. Five (5) years of experience in a supervisory role.
● If Associate's degree, fourteen (14) years of experience in distribution, logistics or clinical inventory management. Five (5) years of experience in a supervisory role.
● if High School Diploma, Eighteen (18), years of experience in distribution, logistics or clinical inventory management. Five (5) years of experience in a supervisory role.
Knowledge/Skills/and Abilities Requirements:
● Familiarity with WMS (warehouse management systems). Tecsys/Elite experience preferred but not required. Experience implementing Lean and/or Six Sigma methodologies,

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Shared Services Center 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Durham

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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