RN Patient Logistic Transfer Specialist - Rex Transfer Center

Job Description

Description

*This position qualifies for our UNC Rex Incentive Program, which includes up to $20,000 commitment incentive ($5,000 at time of hire) or up to $25,000 tuition loan forgiveness. In addition, this position is also eligible for up to $10,000 in relocation assistance (based on location) and our employee referral program. Learn more about our UNC Rex Incentive Program here: https://jobs.unchealthcare.org/pages/unc-rex-incentive-program

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
The purpose of this position is to provide direct coordination of inter-hospital and outpatient transfers through comprehensive assessment, planning, implementation and overall evaluation of individual patient needs. The overall goal of the position is to enhance the quality of inter-hospital transfer management and satisfaction and to promote continuity of care and cost effectiveness through the integrating and functions of point of entry case management, utilization review, and effective patient flow activities.

Responsibilities:
1. Incoming Transfer Requests- Continually monitor work list(s) to appropriately triage patient transfer requests. Conduct and document assessment of proposed transfers and facilitate provider and caregiver consultations to develop a transfer plan per departmental guidelines. 

2. Logistics Management- Collaborate with UNC REX flow coordinators, and clinical admitting decision makers to facilitate patient transfer activities with referring, receiving, and transporting caregivers, participating in discussions regarding appropriate assignment of level of care, care unit, provider team, and patient class. Refer non-clinical tasks as appropriate. 

3. Customer Service- Identify and escalate barriers to efficient, effective, patient-centric and customer-friendly Transfer Center Operations. Demonstrates excellent customer service skills. Use service recovery scripting and techniques Clinical Appropriateness Assessment- Using established medical necessity criteria products and departmental guidelines perform assessments of the clinical appropriateness for proposed transfers. Escalate situations of questionable clinical 

4. Customer Service- Identify and escalate barriers to efficient, effective, patient-centric and customer-friendly Transfer Center Operations. Demonstrates excellent customer service skills. Use service recovery scripting and techniques to repair missed expectations when possible. Demonstrate flexibility and professionalism in a dynamic environment with frequent re-ordering of priorities and assignments. Uses critical thinking skills to evaluate and prioritize rapidly changing demands, working collaboratively to best accomplish the team’s mission. 

5. Documentation- Document activities, events, and information per standards in established software systems in a timely, accurate, and complete manner. Identifies Avoidable Delays and documents causes for delay consistent with department standards. Uses established policies and processes to handle, discuss, and transmit protected health information in manner consistent with privacy and compliance expectations and policies. Uses departmental guidelines and job aids to perform work in an accurate, compliant manner consistent with known and written expectations.

Other Information

Other information:
Education Requirements:
● BSN, Associates Degree or Diploma in Nursing
Licensure/Certification Requirements:
● Must be licensed to practice as a registered nurse in the state of North Carolina Professional
● BCLS
● Preferred: ACLS
Professional Experience Requirements:
● Three (3) years of clinical experience required Knowledge, Skills, and Abilities. Prefer ED or ICU clinical background.
Knowledge/Skills/and Abilities Requirements:
● Highly organized professional with astute clinical knowledge. Great attention to detail, and critical thinking skills. Adapt to change. Compliant with regulatory and departmental guidelines and policies.

Job Details

Legal Employer: NCHEALTH

Entity: UNC REX Healthcare

Organization Unit: Rex Transfer Center 

Work Type: Full Time

Standard Hours Per Week: 36.00

Work Schedule: Day Job

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: No