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Job ID: 26360
Location: Raleigh, NC
Facility/Division: UNC REX Healthcare
Status: Full Time
Shift: Night Job
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
The purpose of this position is to provide direct coordination of inter-hospital and outpatient transfers through comprehensive assessment, planning, implementation and overall evaluation of individual patient needs. The overall goal of the position is to enhance the quality of inter-hospital transfer management and satisfaction and to promote continuity of care and cost effectiveness through the integrating and functions of point of entry case management, utilization review, and effective patient flow activities.
1. Incoming Transfer Requests- Continually monitor work list(s) to appropriately triage patient transfer requests. Conduct and document assessment of proposed transfers and facilitate provider and caregiver consultations to develop a transfer plan per departmental guidelines.
2. Logistics Management- Collaborate with UNC REX flow coordinators, and clinical admitting decision makers to facilitate patient transfer activities with referring, receiving, and transporting caregivers, participating in discussions regarding appropriate assignment of level of care, care unit, provider team, and patient class. Refer non-clinical tasks as appropriate.
3. Customer Service- Identify and escalate barriers to efficient, effective, patient-centric and customer-friendly Transfer Center Operations. Demonstrates excellent customer service skills. Use service recovery scripting and techniques Clinical Appropriateness Assessment- Using established medical necessity criteria products and departmental guidelines perform assessments of the clinical appropriateness for proposed transfers. Escalate situations of questionable clinical
4. Customer Service- Identify and escalate barriers to efficient, effective, patient-centric and customer-friendly Transfer Center Operations. Demonstrates excellent customer service skills. Use service recovery scripting and techniques to repair missed expectations when possible. Demonstrate flexibility and professionalism in a dynamic environment with frequent re-ordering of priorities and assignments. Uses critical thinking skills to evaluate and prioritize rapidly changing demands, working collaboratively to best accomplish the team’s mission.
5. Documentation- Document activities, events, and information per standards in established software systems in a timely, accurate, and complete manner. Identifies Avoidable Delays and documents causes for delay consistent with department standards. Uses established policies and processes to handle, discuss, and transmit protected health information in manner consistent with privacy and compliance expectations and policies. Uses departmental guidelines and job aids to perform work in an accurate, compliant manner consistent with known and written expectations.
● BSN, Associates Degree or Diploma in Nursing
● Must be licensed to practice as a registered nurse in the state of North Carolina Professional
● Preferred: ACLS
Professional Experience Requirements:
● Three (3) years of clinical experience required Knowledge, Skills, and Abilities. Prefer ED or ICU clinical background.
Knowledge/Skills/and Abilities Requirements:
● Highly organized professional with astute clinical knowledge. Great attention to detail, and critical thinking skills. Adapt to change. Compliant with regulatory and departmental guidelines and policies.
Legal Employer: NCHEALTH
Entity: UNC REX Healthcare
Organization Unit: Rex Transfer Center
Work Type: Full Time
Standard Hours Per Week: 36.00
Work Schedule: Day Job
Location of Job: US:NC:Raleigh
Exempt From Overtime: Exempt: No
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.