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Job ID: 23770
Location: Chapel Hill, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Responsibility for multiple network entities’ day-to-day management of revenue cycle patient access operations including operational budget compliance; productivity, quality, and key metric tracking and reporting; regulatory compliance; problem resolution; personnel management and satisfaction; and performance improvement. Patient access operations may include, but are not limited to admissions/registration, emergency department registration, financial counseling, cashiering, financial assistance, and Medicaid eligibility.
1. Patient Access - Maintains familiarity with applicable Federal and State rules and regulations. Educate supervisors and subordinate employees. Develop and successfully implement improvement plans, when necessary to resume compliance. Actively participate in development of goals, metrics, and objectives. Monitor and succinctly report individual and team metrics. Develop and implement processes and procedures to reach and exceed goals. Actively participate and collaborate among entities and departments to monitor and maintain productivity and quality standards, promoting performance improvement and patient satisfaction. Operational analysis, action planning, prioritization, and communication of initiatives, goals, objectives, and measurements. Maintain subject matter expertise in all information systems necessary to lead, implement, and support business processes. Prepare and report operational data to support budget preparation. Timely identification and reporting of trends and root causes to director that inhibit departmental performance. Establish, with supervisors, and lead, when appropriate, team meetings and bidirectional communication strategies.
2. Leading PeopleLeads people toward meeting the organization's vision, mission, and goals. Provides an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Ensures that team treats sensitive or confidential information appropriately. Works to improve and reinforce performance of others. Delegates assignments, clarifies expectations and holds others accountable for achieving results related to their area of responsibility. Encourages workforce engagement by building a commitment to excellence. Works collaboratively toward solutions that accomplish organizational objectives. Develops effective staff professional development plans.
3. Leading ChangeInitiates and manages the change process, taking steps to remove barriers or accelerate its pace. Communicates a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process. Clearly communicates the direction, required performance, and challenges of change to all involved parties. Identifies and enlists the support of key individuals and groups to move the change forward. Obtains and provides resources to implement change initiatives. Serves as a role model by demonstrating commitment to innovation and continuous improvement in organizational performance.
4. Results DrivenExceeds departmental and organizational goals and customer expectations. Makes decisions that produce high-quality results by applying knowledge, analyzing problems, and calculating risks. Delivers high-quality services and is committed to continuous improvement. Understands the overall financial performance of the organization and applies financial concepts and practices to establish and maintain realistic budgets. Uses financial information to monitor overall financial status of operations.
● Bachelor’s degree in an appropriate discipline.
● No licensure or certification required.
Professional Experience Requirements:
Five (5) years of progressive experience in related field.
Knowledge/Skills/and Abilities Requirements:
● Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Financial Counseling
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: Yes
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.