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Job ID: 25668
Location: Chapel Hill, NC
Facility/Division: UNC Medical Center
Status: Full Time
Shift: Day Job
Patient Services Manager (PSM) III needed for Oncology Outpatient Infusion Center
Full-time, Exempt position. Typical schedule includes Monday-Friday, days, however some extension into evening hours, weekends, holidays may be needed based on unit/patient needs.
A Patient Services Manager III position is available for the Adult Oncology Outpatient Infusion Center caring for the adult oncology population in the NC Cancer Hospital. The PSM II collaborates with the Oncology Leadership Team and is responsible for nursing clinical practice and operations. This position reports to the Clinical Director of Oncology Operations. This manager is responsible for creating a clinic environment conducive to recruiting and retaining staff while effectively using clinical and financial information to establish and meet budgetary goals. The manager is also responsible for ensuring internal and external regulatory standards of nursing practice are achieved; ensuring high customer satisfaction; and leading and participating in quality improvement initiatives.
Adult Oncology Outpatient Infusion Center encompasses a collaborative, supportive team in a high-volume outpatient setting. The team is a diverse group committed to compassionate and comprehensive care of each patient along their cancer journey. In an effort to provide comprehensive care to our patients, our Infusion Center encompasses multiple treatment modalities including procedural care, phlebotomy/lab draws, chemotherapy/biotherapy infusions, blood product administration, Bone Marrow Transplant patient care, clinical trial administration and monitoring, and urgent care visits. We also provide education and emotional support to our patients and families through their visits.
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
This position supervising large clinical units. Duties include ensuring that appropriate care and services are available to patients and families, ensures adequate and appropriate clinic staffing on each shift, supervision of nursing staff, medical support staff and utility aide staff, assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues. Provides and facilitates an environment conducive to staff continuing education needs, ongoing unit-based educational needs and orientation of staff members.
1. Patient Care- Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals /paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.
2. Human Resource Management- Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.
3. Budget Management- Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes.
4. Accreditation Issues- Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, Joint Commission, Board of Nursing and other specified accrediting bodies. Integrate current scientific evidence with standards of practice.
5. Quality Improvement- Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits.
6. Education- Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.
7. Customer Satisfaction- Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, particularly for vulnerable or at risk populations.
● Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing.
● Licensed to practice as a Registered Nurse in the state of North Carolina.
● Professional certification (ANCC Magnet approved) relevant to Management, Leadership or Clinical Area is required within the probationary period of employment.
Professional Experience Requirements:
● Three (3) years of professional nursing in tertiary care and one (1) year of management experience in specialty area.
Knowledge/Skills/and Abilities Requirements:
Legal Employer: STATE
Entity: UNC Medical Center
Organization Unit: Oncology Op Infusion Center
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: Yes
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.