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Program Manager - Comprehensive Stroke Program - UNC Medical Center

Job ID: 27365
Location: Chapel Hill, NC
Facility/Division: UNC Medical Center
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

The UNC Medical Center's Comprehensive Stroke Program is committed to providing high-quality, comprehensive stroke care to the people of North Carolina. Our goal is to advance health research and to provide community service through stroke education and prevention. Our academic mission is to train the next generation of stroke specialists. Learn more about the program at: http://www.uncstroke.org

Summary:
Responsible for a departmental or organizational wide clinical program. Examples may include, but are not limited to program management that crosses major nursing divisions house-wide such as policy & procedures, nursing staffing systems, CQI, care coordination. Ensures high quality program services to a specified population across multiple settings. Program emphasis includes outcomes analysis, provider and staff education, and community outreach.


Responsibilities:
1. Accreditation Issues - Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, JCAHO, Board of Nursing and other specified accrediting bodies. Standards of practice will reflect integration of current scientific evidence.
2. Budget Management - Effectively uses clinical and financial information to establish and meet budgetary program goals. Implements strategies to increase revenue and cost-effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes.
3. Customer Satisfaction - Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, in particular for vulnerable or at risk populations.
4. Education ? Creates an educational environment conducive to student learning, provider and staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff have the knowledge and skills to care for the specified population.
5. Human Resource Management - Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.
6. Planning ? Develops strategic plan, goals, marketing and annual evaluation for clinical program
7. Quality Improvement - Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits.


Other Information

Other information:
Education Requirements:
● Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing.
Licensure/Certification Requirements:
● Licensed to practice as a Registered Nurse in the state of North Carolina.
Professional Experience Requirements:
● Three (3) years of professional nursing experience in a tertiary care and one (1) year of management experience in specialty area.
● Each year of accredited residency may substitute for two (2) years of experience.
Knowledge/Skills/and Abilities Requirements:


Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Surgery Inpatient Management 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes



This is a State position employed by UNC Health Care System.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

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