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Business & Quality Improvement Leader-Change Management and Admin

Job ID: 28709
Location: Morrisville, NC
Facility/Division: Health Alliance
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
This position is responsible for providing quality and organizational excellence by leading cross-functional quality and process improvement initiatives across the Health Care System. Serves as mentor to specialists and analysts. Influences leaders and leads complex improvement projects. May supervise specialists, analysts or administrative support staff.

Responsibilities:

1. Customer Service-Facilitator or negotiator that can assist in areas of disagreement. Ability to step into a bad situation and change the direction by emphasizing empathy and willingness to do the right thing. Able to get people to look at things objectively and pick the best solution for the system.
2. Measurement & Analysis-Identifies and drives analytic needs for improvement projects/initiatives. Supports leaders in development of problem charter and selection of best approach to solve a particular problem. Mastery of basic statistical concepts, tools and techniques and working knowledge of advanced topics (e.g., linear regression, logistic regression, DOE, etc.). Teaches/mentors others on basic topics and able to assist others with advanced topics.
3. Problem Solving & Implementation-Makes decisions based on analyses and data. Challenges leaders and their current processes when improvement is needed. Develops interventions and initiatives based on data. Able to resolve conflicts across multiple depts. Able to sell concepts to other depts/divisions. Strives to implement solutions that span multiple depts/divisions. Identifies methods for solving problems which eliminate steps, speeds processes, and reduces complexity.
4. Project Management-Influences and gains commitment from all members of project team. Able to identify resources necessary to meet project needs (budget, personnel, and leadership). Able to obtain and maintain executive support for project through communication and leadership. Acts as a consultant or mentor to other groups interested in implementing similar solutions. Key participant in ?executive? committees. Leads complex improvement projects.
5. Tools, Methodologies & Technologies-Leads/manages/Mentors specialist and analyst regarding tools, methodologies and technologies. Provides cross-functional, cross-business, cross area work.

The ideal candidate will:

• Have project management and/or Lean Six Sigma experience 

• Have the ability to develop and maintain relationships with key stakeholders such as clinicians, care teams, and administrators • have experience providing guidance and training to teams through written and visual communication as well as through in-person or virtual group sessions 

• Be comfortable planning and managing events both in-person and virtually 

• Develop, deploy, and coordinate ad-hoc projects as needed to improve performance, both internally and with a system-wide scope • be creative, well-spoken, and articulate in order to effectively communicate and build relationships with the team and our clients • have intermediate proficiency with Microsoft Suite

 • Be able to handle multiple projects and priorities simultaneously in a dynamic fast-paced environment, while maintaining a keen eye for detail 

• Work well in a team environment, but also able to work independently and be results driven 

• Innovate by thoughtfully experimenting and re-imagining traditional solutions to create and facilitate a culture of continuous improvement and collaboration designed to empower and connect co-workers and clinical staff as One UNC Health Community 


Other Information

Other information:
Education Requirements:
● Bachelor’s degree in an appropriate discipline.
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● Four (4) years of experience in quality team facilitation, project management, process improvement or quality data analysis.

Knowledge/Skills/and Abilities Requirements:

Position Preferences:

 • Have the ability to create and maintain resources and deliverables for new and ongoing initiatives

 • Have experience with data visualization, graphic design, and/or video editing (Sharepoint and/or Adobe Creative Suite experience is a plus!) 

• Have experience within a clinic or medical center environment 


Job Details

Legal Employer: NCHEALTH

Entity: Health Alliance

Organization Unit: Change Management and Admin 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes



This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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