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RN Patient Services Manager III - Safety/Education/Quality Operating Room - Medical Center

Job ID: 26793
Location: Chapel Hill, NC
Facility/Division: UNC Medical Center
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description

Description

We are recruiting for Patient Services Manager III for our Safety/Education/Quality services within the Operating Room at UNC Medical Center. 

Manager duties include ensuring that appropriate care and services are available to patients and families, ensures adequate and appropriate clinic staffing on each shift, supervision of nursing staff and support staff, assistance with annual performance reviews of staff, and participation in quality improvement initiatives to address identified patient safety or quality of care issues. Provides and facilitates an environment conducive to staff continuing education needs, ongoing unit-based educational needs and orientation of staff members. 

This is a full-time, 40 hour/week position, primarily working 8am-5pm however does require 24/7 operation of the unit. We are excited to welcome a new nursing leader to support our continued growth and success. Come join our One Great Team!

UNC Hospitals has earned the distinguished Magnet designation that recognizes nurses for their excellence and provides professional growth opportunities. UNC Chapel Hill Main Campus is a level one trauma academic facility and includes 26 operating rooms. It is a very fast-paced environment offering multiple service lines. We are proud to be on the cutting edge of technology for a number of surgical procedures. Our specialty procedures include cochlear implants, organ transplants, bariatric procedures, open-heart surgeries, ECMO, endovascular surgeries, flap reconstructive surgeries, stereotactic and image guided neuro surgeries, da Vinci® robotic surgeries, and Hyperthermia Intraperitoneal Chemotherapy (HIPEC) just to name a few. We also have dedicated Pediatric Operating Rooms performing approximately 5,000 cases per year. Our service lines include general surgery, orthopedics, neurosurgery, plastics, ENT, OMF, burn and urology. UNC is one of the two verified Burn Centers in NC and the only designated Level 1 Trauma in the Triangle. You can expect to work on complex cases with a driven team of passionate and collegial OR professionals, utilizing the best patient care models. 

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
This position supervising large clinical units. Duties include ensuring that appropriate care and services are available to patients and families, ensures adequate and appropriate clinic staffing on each shift, supervision of nursing staff, medical support staff and support staff, assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues. Provides and facilitates an environment conducive to staff continuing education needs, ongoing unit-based educational needs and orientation of staff members. 

Responsibilities:

1. Patient Care- Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals /paraprofessionals which may include nursing staff, health unit coordinators, operating room attendants and equipment techs. 

2. Human Resource Management- Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring, and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.

3. Budget Management- Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes. 

4. Accreditation Issues- Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, Joint Commission, Board of Nursing and other specified accrediting bodies. Integrate current scientific evidence with standards of practice. Lead and participate in department tracers, audits, and surveys. 

5. Quality Improvement- Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits.

6. Education- Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.​

7. Customer Satisfaction- Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, particularly for vulnerable or at-risk populations.

8. Efficiency- Lead and participate in initiatives to improve department efficiency and increase patient throughput. This includes oversight of daily schedule, facilitating Scheduling Huddles, review of department dashboards, and leading initiatives to improve department metrics including but not limited to first case on-time starts, turnover time average, and case duration accuracy.

 




Other Information

Other information:
Education Requirements:
● Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing.
Licensure/Certification Requirements:
● Licensed to practice as a Registered Nurse in the state of North Carolina.
● Professional certification (ANCC Magnet approved) relevant to Management, Leadership or Clinical Area is required within the probationary period of employment.
Professional Experience Requirements:
● Three (3) years of professional nursing in tertiary care and one (1) year of management experience in specialty area.
Knowledge/Skills/and Abilities Requirements:


Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Operating Room 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes



This is a State position employed by UNC Health Care System.
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The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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