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HCS Systems Engineer Senior - ISD Network Services

Job ID: 28898
Location: Morrisville, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

This position is eligible to work from home in the following states: Arizona, Florida, Georgia, Iowa, Kentucky, Maryland, Michigan, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, West Virginia, Wisconsin

This position may involve support of various hospitals and health care systems within the UNC Health Care System, but will be employed by Rex Hospital, Inc. (this includes, but is not limited to, for purposes of payroll, health benefits, retirement options, and applicable policies).


As a Senior Microsoft Exchange Technical Engineer, you will be joining our team of professionals who are responsible for design, implementation, and support of Microsoft Exchange Online, IronPort (CES) and Exchange 2019 (hybrid) environments. The ideal candidate will possess strong technical experience in the Office 365 platform with a primary focus on Exchange/Messaging. UNC Heath messaging environment consists of over 38,000 user mailboxes, 2,000 shared mailboxes, 500 room & equipment mailboxes, 3,500 distribution groups, and 18,000 Mail Users & Contacts. 

  • In-depth experience and knowledge with Exchange 2019/MS Office 365/Exchange Online 
  • In-depth experience and knowledge with SMTP gateways (CES/IronPort experience preferred) 
  • Experience with the configuration, troubleshooting and support of Microsoft Exchange Online and other core Office 365 components 
  • Deploy Office 365 Platform Services across all organizational levels 
  • Implement and support Microsoft Office 365 groups in an enterprise environment 
  • Function as Subject Matter Expert on Office 365 capabilities and dependencies 
  • Maintain a good understanding of upcoming changes to Office 365 platforms to assist with organizational change management and documentation updates 
  • Regularly scheduled operational support and maintenance (including patching and upgrading) of the enterprise hybrid messaging platform 
  • Monitor and tune messaging systems to achieve optimum performance levels including performance statistics, metrics, alerting, and reporting 
  • Define, configure, and troubleshoot Exchange Administrative and Routing groups as well as Connectors 
  • Create PowerShell scripts for administration of Exchange, MS Office 365, custom software implementations, and advanced troubleshooting 
  • Maintain a comprehensive Exchange disaster recovery plan and backup strategy 
  • Maintain documentation and script libraries for messaging platforms 
  • Escalation point for complex Outlook/OWA/Messaging issues 
  • Preferred: Multi-site/large environment experience; certification in respective technology 
  • On-call rotation 

Highly Preferred Include: 

  • 4+ years of experience with Windows client/server networking including Windows domain and authentication, Active Directory, logon scripts, group policies, client and network security, name resolution and time synchronization services 
  • 4+ years of experience with server configuration and installation, performance and network monitoring tools, operating system upgrades and migrations, and strong troubleshooting skills with hardware and software 
  • 4+ years of experience with Exchange on-premises (2016/2019)/Exchange Online 
  • 2+ years of experience with SMTP gateways 


Any of the following certifications: Microsoft (MCSE), ITIL certification 

Assets Include: 

  • Experience with Windows 2016/2019/2022 
  • Experience working with Active Directory, Windows File Services, and Group Policies 
  • Experience with PowerShell/scripting 
  • Experience with Exchange 2016, 2019, Exchange On-line 
  • Experience with SMTP gateways (prefer Cisco IronPort) 
  • Experience with Microsoft Azure AD/M365 groups 
  • Client focused approach with strong people skills 
  • Ability and desire to learn and support a variety of systems quickly 
  • Advanced troubleshooting skills 
  • Effectively communicate issues and resolutions per organization policy and practices 
  • Excellent analytical and communication skills. Ability to work well in a team environment. 
  • Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers 

Other Information

Other information:
Education Requirements:
● Bachelor’s degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● If a Bachelor's degree: Four (4) years of relevant experience.
● If an Associate's degree: Eight (8) years of relevant experience.
● If a High School diploma or GED: Eleven (11) years of relevant experience.
Knowledge/Skills/and Abilities Requirements:
● Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: ISD Network Services 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity and affirmative action employer.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

All interested applicants are invited to apply for career opportunities. Please refer to our Employment Application Accessibility page if you need a reasonable accommodation to search and/or to apply for a career opportunity.

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Learn further E-Verify details in E-Verify (English) or E-Verify (Spanish).

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